Veterinary Client Liaison, Neurology, Calgary Animal Referral and Emergency Centre

VCA Animal Hospitals; Calgary; On-site; CAD 40,000 - 55,000; Full time

Job summary

A veterinary service provider in Calgary is seeking a full-time Veterinary Client Liaison for their Neurology team. The role involves providing exceptional client service and administrative support to enhance the experience of clients and their pets. Ideal candidates have customer service experience, a nurturing attitude, and are flexible with work hours. Competitive wages and benefits are offered.

Benefits

RRSP Employer 5% Match Program

Medical Library access

Competitive wages and health/dental benefits

Annual uniform allowance

Generous personal pet care discounts

Qualifications

• Prior experience in customer service and administrative duties in a veterinary clinic setting.
• Ability to learn medical terminology and use Cornerstone software.
• Must be flexible and available to work modified shift work.

Responsibilities

• Support the Neurology team with administrative tasks.
• Enhance the client experience by coordinating between clients and the medical team.
• Address client concerns and build trust and loyalty.

Skills

Customer service experience

Empathetic attitude

Attention to detail

Time management skills

Strong foundation in MS Office

Education

Graduation from accredited Veterinary Assistant program

Job description

Overview

Veterinary Client Liaison
Department: Neurology Service
Location: Calgary, AB

Calgary Animal Referral and Emergency (C.A.R.E.) The Centre is welcoming a full-time Veterinary Client Liaison for our Neurology Team. We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our medical teams, clients, and their pets.

About the Role

The role of the Client Service Administrator (CSA) is to support our Neurology team with their administrative tasks and strengthen the bond between clients, animals, and veterinarians through exceptional client service and education. Your role is vital to the success of our specialty hospital. You are often the first and last point of contact and can leave a lasting impression, building trust and loyalty with our clients. Your responsibility is to enhance the client’s experience by coordinating between the clients and members of the medical team, addressing client concerns, and providing a first-class client experience. Your primary goal is to ensure that clients and their pets are informed and prepared for a great experience with our specialty teams.

• Prior experience in customer service and administrative duties in a veterinary clinic setting
• Prior knowledge or ability to learn medical terminology and Cornerstone
• Exceptional client service skills
• Empathetic, nurturing, and positive attitude
• Skilled in prioritizing needs, open to change, and adaptable
• Initiative in carrying out assignments independently
• Attention to detail with above-average time management skills
• Must be flexible and available to work modified shift work (Monday to Thursday, 8 am to 6 pm)
• Excellent attendance and punctuality
• Strong foundation in MS Office and email, phone and in-person etiquette
• Previous veterinary experience or graduation from an accredited Veterinary Assistant program is preferred
• Patient Restraint may be required

What VCA Canada Offers

Join our team and you will make a huge difference in the lives of pets and their families! With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture of Wellness and Appreciation you can thrive in!

• RRSP Employer 5 % Match Program – saving for your future just got easier!
• VCA Canada RRSP Student Loan - Ask us more!
• A caring culture of Wellness and Appreciation!
• Medical Library: 2000+ journals, 600+ textbooks, research, and more at your fingertips!
• Competitive wages and health/dental benefits!
• Opportunity to apply for a Veterinary Technician/Technologist scholarship (annual process)
• Annual uniform allowance
• Exceptional career development: there is room to grow here!
• Referral Bonus Rewards
• Opportunities to give back to your community through VCA initiatives
• Generous personal pet care discounts
• Extra perks like shopping discounts and cool wellness apps!

Click “Apply Now”

VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know.

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