Veterinary Client Care Team Lead — Lead & Inspire Front Desk

VCA Canada; Vancouver; On-site; CAD 60,000 - 80,000; Full time

Job summary

A veterinary care provider in Vancouver is looking for a Client Care Team Lead to support and manage a team of Customer Service Representatives. This full-time position emphasizes leadership, training, and enhancing client experience. The ideal candidate will foster a positive environment, ensure smooth communication, and coordinate various clinic initiatives while overseeing administrative duties. Benefits include competitive wages and various employee perks.

Benefits

RRSP Employer 5% Match Program

Medical Library access

Competitive wages and health benefits

Veterinary Technician/Technologist scholarship

Annual uniform allowance

Career development opportunities

Referral Bonus Rewards

Community involvement initiatives

Personal pet care discounts

Shopping discounts and wellness apps

Qualifications

• Experience in a supervisory or leadership role.
• Strong communication skills and empathy.
• Ability to manage multiple processes and teams.

Responsibilities

• Support and lead the Client Care team of CSRs.
• Provide mentoring and coaching to team members.
• Manage scheduling and payroll timesheets for Client Care team.

Skills

Leadership

Coaching

Communication

Tools

WorkDay

Legion

Job description

A veterinary care provider in Vancouver is looking for a Client Care Team Lead to support and manage a team of Customer Service Representatives. This full-time position emphasizes leadership, training, and enhancing client experience. The ideal candidate will foster a positive environment, ensure smooth communication, and coordinate various clinic initiatives while overseeing administrative duties. Benefits include competitive wages and various employee perks.