Veterinary Client Care Specialist — Welcoming, Admin & Growth

VCA Animal Hospitals; Lake Country; On-site; CAD 30,000 - 60,000; Full time

Job summary

A veterinary service provider located in Lake Country, BC is seeking a full-time Client Care Representative to ensure clients and their pets feel welcomed and expertly cared for. Responsibilities include managing appointments, communicating with clients, and handling invoicing tasks. This role offers competitive wages starting at $18 per hour, along with opportunities for career development and generous personal pet care discounts.

Benefits

Wellness days, sick days, and vacation time

Employer match (5%) group RRSP plan

Annual uniform allowance

Generous personal pet care discounts

Referral Bonus Rewards

Qualifications

• Ability to answer a multi-line phone system and track/book appointments effectively.
• Strong aptitude for creating a welcoming environment.
• Willingness to learn more regarding veterinary services.

Responsibilities

• Create a warm and welcoming environment for clients and pets.
• Manage email correspondence and appointment scheduling.
• Invoicing/billing; creating estimates and processing payments.

Skills

Customer service skills

Organizational skills

Communication skills

Job description

A veterinary service provider located in Lake Country, BC is seeking a full-time Client Care Representative to ensure clients and their pets feel welcomed and expertly cared for. Responsibilities include managing appointments, communicating with clients, and handling invoicing tasks. This role offers competitive wages starting at $18 per hour, along with opportunities for career development and generous personal pet care discounts.