Veterinary Client Care Coordinator — Welcoming Front Desk

VCA Canada; Calgary; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading veterinary service provider in Calgary, AB, is seeking a full-time Client Care Coordinator to enhance client experiences while supporting the hospital team. The role requires organization and empathy, assisting clients and their pets. Ideal candidates should have strong customer service skills. Extensive benefits include competitive wages, RRSP matching, career development opportunities, and personal pet care discounts.

Benefits

RRSP Employer 5% Match Program

Medical Library access

Competitive wages and health/dental benefits

Annual uniform allowance

Referral Bonus Rewards

Personal pet care discounts

Wellness app perks

Qualifications

• Experience in customer service or front desk roles is beneficial.
• Willingness to learn about veterinary services and procedures.
• No experience with animals is acceptable as long as you love pets.

Responsibilities

• Create a welcoming environment for clients and pets.
• Manage phone calls and track appointments.
• Handle email correspondence professionally.
• Admit and discharge patients from the facility.
• Perform invoicing and billing tasks.

Skills

Organized

Empathetic

Customer Service

Effective Communication

Multi-line Phone System Handling

Job description

A leading veterinary service provider in Calgary, AB, is seeking a full-time Client Care Coordinator to enhance client experiences while supporting the hospital team. The role requires organization and empathy, assisting clients and their pets. Ideal candidates should have strong customer service skills. Extensive benefits include competitive wages, RRSP matching, career development opportunities, and personal pet care discounts.