Veterinary Assistant/Receptionist, Part Time

Ethos Veterinary Health; Dartmouth; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading veterinary care provider in Dartmouth, NS is hiring a Client Service Representative/Veterinary Assistant. In this vital role, you'll be the first point of contact for clients and their pets, providing outstanding customer service and support. Responsibilities include greeting clients, managing inquiries, and assisting medical teams to ensure pet care. Ideal candidates possess strong interpersonal skills and experience in a veterinary setting. Join a dynamic team redefining veterinary care in Atlantic Canada.

Benefits

$19–$25/hr plus $2.50/hr shift premium

CSR Certificate Program

Career growth opportunities

Comprehensive benefits program

Qualifications

• Prior experience in a veterinary hospital or emergency setting preferred.
• Compassionate and professional demeanor.
• Fluent English skills are required.

Responsibilities

• Deliver outstanding customer service.
• Greet clients and pets warmly.
• Handle emergency situations with care.
• Manage phone inquiries and provide updates.

Skills

Customer service excellence

Interpersonal skills

Crisis management

Job description

🐾 Now Hiring: Client Service Representative/Veterinary Assistant

📍 Maritime Veterinary Emergency + Specialty Centre – Dartmouth, NS

Love pets and people? Thrive in a fast‑paced environment where no two days are the same? Join our incredible team at Maritime Veterinary Emergency + Specialty Centre (MVESC) – a brand‑new, 24,000 sq. ft. hospital that opened in May 2024!

We’re looking for a Client Service Representative/Veterinary Assistant to be the friendly, calm, and caring face that welcomes every pet and person through our doors.

What’s in it for you

• $19–$25/hr (based on skills) + $2.50/hr shift premium
• Flexibility needed, 8–12 hr shifts – we’ll chat schedule during your interview!
• CSR Certificate Program
• Career growth opportunities

Position Overview

As a Veterinary Assistant/Client Service Representative, you’ll be the first point of contact for clients and their beloved pets. We’re looking for someone who truly values the client experience and is dedicated to remaining in a client‑facing, front desk‑focused role. You’ll play a key part in ensuring smooth communication, compassionate support, and a welcoming environment for every visitor. This is not a stepping‑stone position—it’s a vital role at the heart of our hospital.

Responsibilities

• Deliver outstanding customer service and communication
• Greet clients and pets warmly upon arrival
• Handle emergency situations with confidence and care
• Manage multi‑line phone system and respond to client inquiries
• Provide updates to clients on pet status and wait times
• Present treatment estimates and process payments
• Support patient admissions, discharges, and medical record‑keeping
• Maintain cleanliness throughout the hospital
• Collaborate closely with medical teams to support patient care
• Additional administrative or support tasks as needed

Requirements

• Prior experience in a veterinary hospital or emergency setting strongly preferred
• Compassionate, patient, and professional demeanor
• Strong interpersonal skills and ability to thrive in a team environment
• Comfortable using electronic medical records and handling sensitive client information
• Fluent English skills (speaking & reading) are required for the role.

If you’re ready to bring your communication skills, empathy, and teamwork to a place that’s redefining veterinary care in Atlantic Canada — apply today!

Benefits and Compensation

Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401(k) with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

Equal Opportunity Employer

Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.