Veterinary Assistant/Receptionist

Ethos Veterinary Health; Dartmouth; On-site; CAD 30,000 - 60,000; Full time

Job summary

A veterinary care provider in Dartmouth, NS is hiring a Client Service Representative/Veterinary Assistant. This role requires strong communication skills and a compassionate demeanor. Responsibilities include greeting clients, managing phone inquiries, providing pet updates, and maintaining a welcoming environment. Ideal candidates will have prior experience in a veterinary setting and must be fluent in English. The position offers competitive pay and a comprehensive benefits program.

Benefits

Flexible shifts

CSR Certificate Program

Medical, Dental, Vision benefits

401(k) with employer match

Paid time off

Qualifications

• Prior experience in a veterinary hospital or emergency setting strongly preferred.
• Compassionate, patient, and professional demeanor.
• Strong interpersonal skills and ability to thrive in a team environment.
• Comfortable using electronic medical records and handling sensitive client information.

Responsibilities

• Deliver outstanding customer service and communication.
• Greet clients and pets warmly upon arrival.
• Handle emergency situations with confidence and care.
• Manage multi-line phone system and respond to client inquiries.
• Provide updates to clients on pet status and wait times.
• Present treatment estimates and process payments.
• Support patient admissions, discharges, and medical recordkeeping.
• Maintain cleanliness throughout the hospital.
• Collaborate closely with medical teams to support patient care.

Skills

Customer service

Interpersonal communication

Ability to handle emergency situations

Team collaboration

Fluency in English

Job description

🐾 Now Hiring: Client Service Representative/Veterinary Assistant

📍 Maritime Veterinary Emergency + Specialty Centre – Dartmouth, NS

Love pets and people? Thrive in a fast-paced environment where no two days are the same? Join our incredible team at Maritime Veterinary Emergency + Specialty Centre (MVESC) — a brand-new, 24,000 sq. ft. hospital that opened in May 2024.

We’re looking for a Client Service Representative/Veterinary Assistant to be the friendly, calm, and caring face that welcomes every pet and person through our doors.

What’s in it for you:

• $19–$25/hr (based on skills) + $2.50/hr shift premium
• Flexibility needed, 8–12 hr shifts – we’ll chat schedule during your interview!
• CSR Certificate Program + continuing education
• Career growth opportunities
• Medical, Dental, Vision, RRSP match, PTO, Sick Time & more

Position Overview

As a Veterinary Assistant/Client Service Representative, you’ll be the first point of contact for clients and their beloved pets. We're looking for someone who truly values the client experience and is dedicated to remaining in a client-facing, front desk–focused role. You’ll play a key part in ensuring smooth communication, compassionate support, and a welcoming environment for every visitor. This is not a stepping‑stone position—it’s a vital role at the heart of our hospital.

Responsibilities

• Deliver outstanding customer service and communication
• Greet clients and pets warmly upon arrival
• Handle emergency situations with confidence and care
• Manage multi‑line phone system and respond to client inquiries
• Provide updates to clients on pet status and wait times
• Present treatment estimates and process payments
• Support patient admissions, discharges, and medical recordkeeping
• Maintain cleanliness throughout the hospital
• Collaborate closely with medical teams to support patient care
• Additional administrative or support tasks as needed

Requirements

• Prior experience in a veterinary hospital or emergency setting strongly preferred
• Compassionate, patient, and professional demeanor
• Strong interpersonal skills and ability to thrive in a team environment
• Comfortable using electronic medical records and handling sensitive client information
• Fluent English skills (speaking & reading) are required for the role.

If you’re ready to bring your communication skills, empathy, and teamwork to a place that’s redefining veterinary care in Atlantic Canada — apply today!

Ethos Veterinary Health is at the forefront of innovation and world‑class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state‑of‑the‑art technology and a scientific, evidence‑based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.

Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401(k) with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado’s Healthy Families and Workplaces Act.

Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.