Veterinary Assistant, Client Care, Chester Basin Animal Hospital

VCA Canada; Chester Basin; On-site; CAD 30,000 - 60,000; Part time

Job summary

A veterinary care provider in Chester Basin, NS is seeking a Veterinary Assistant to manage client care and assist veterinary staff. The role requires strong customer service skills, organizational capabilities, and a compassionate attitude. Candidates without experience with animals are encouraged to apply. This part-time position offers competitive wages, benefits, and a focus on career development.

Benefits

RRSP Employer 5% Match Program

Caring culture of Wellness and Appreciation

Competitive wages and benefits

Career development opportunities

Generous personal pet care discounts

Qualifications

• Previous customer service or front desk experience in hospitality or retail is an asset.
• No experience with animals, no problem, so long as you love animals.

Responsibilities

• Assist veterinary staff with various tasks and treatments.
• Create a warm and welcoming environment for our patients and pet parents.
• Schedule appointments and manage email correspondence.

Skills

Customer service skills

Organizational skills

Compassion and nurturing attitude

Ability to remain calm in stressful situations

Education

Veterinary Assistant (VA) or Veterinary Office Assistant (VOA) program certificate

Job description

JOB DESCRIPTION

Veterinary Assistant, Client Care

Location : Chester Basin, NS

Veterinary Assistant, Client Care welcomes a dependable and caring Veterinary Assistant, Client Care Coordinator to join our team. This part-time opportunity includes a range of responsibilities that directly attributes to the efficient and effective daily operation of the hospital. Your primary responsibility is to ensure our clients and their pets feel welcomed, expertly cared for, and appreciated!

Key responsibilities and attributes in your role as Technician Assistant / Vet Assistant include:

• Assist veterinary staff with various tasks and treatments
• Create a warm and welcoming environment for our patient and pet parents
• Create a positive, low-stress atmosphere for our clients and patients
• General housekeeping duties; cleanliness of reception area, pet holding areas, and common areas
• Compassion and nurturing attitude
• Ability to remain calm in stressful situations and to adapt to changing situations
• Efficient in carrying out assignments independently
• Takes initiative to complete tasks throughout the day
• Veterinary Assistant (VA) or Veterinary Office Assistant (VOA) program certificate is an asset

Additional responsibilities include:

• Ability to answer a multiline phone system and track and book appointments effectively
• Placing outbound calls to pet parents for follow‑up and future appointment bookings
• Respond and manage email correspondence; clients, referring veterinarians & internal office messages
• Admitting and discharging pet patients
• Invoicing / billing; creating estimates, obtaining pet owner confirmation, and processing payments
• Scheduling appointments
• Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment
• Strong organizational skills
• Willingness to learn more regarding; veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatments
• Previous customer service or front desk experience in hospitality or retail is an asset!
• No experience with animals, no problem, so long as you love animals!

No experience with animals, no problem, so long as you love animals! VCA Canada Offers! At our core are our people – people with different strengths and interests that enrich our diversity, innovation, and excellence. A team we think of as family.

What VCA Canada Offers

• Join our team, and you will make a huge difference in the lives of pets and their families! With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture you can thrive in : We have the right fit for you!
• RRSP Employer 5% Match Program! Saving for your future just got easier!!
• A caring culture of Wellness and Appreciation!
• Competitive wages and benefits!
• Opportunity to apply for a Veterinary Technician / Technologist scholarship (annual process)
• Annual uniform allowance
• Exceptional career development : there is room to grow here!
• Referral Bonus Rewards
• Opportunities to give back to your community through VCA initiatives
• Generous personal pet care discounts
• And extra perks like shopping discounts and cool wellness apps!