Verafin - Sr. Analyst - Technical Analysis (Customer Data Quality)

Nasdaq; San Juan de Terranova; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A global financial technology firm is seeking a Senior Analyst for their 3rd line case team. In this role, you'll manage customer cases and ensure SLAs are met while mentoring junior colleagues. Strong communication and analytical skills are crucial. This position offers a hybrid work environment in St. John's or Toronto, providing flexibility for candidates.

Benefits

Competitive rewards package

Flexible work environment

Opportunity for professional development

Qualifications

• Confident and professional communication skills.
• Experience in Data Integration and/or Development.
• Strong ability to analyze and troubleshoot issues.

Responsibilities

• Manage and respond to customer cases effectively.
• Ensure Service Level Agreements are met.
• Conduct in-depth investigations for technical cases.

Skills

Communication ability

Data Integration/Development experience

Analytical ability

Cross-functional collaboration

Tools

Salesforce Reports

Job description

We’re looking for a Senior Analyst to join our 3rd line case team reporting to the Director of Software Development. In this role, you will ensure we have the most effective processes in place to deliver an exceptional customer experience while continuously establishing a smooth case management/flow.

You’ll fit right in if you’re collaborative, love working with other teams across the business, and get energy from tackling challenges that make an impact on a global scale.

What You’ll Do

• Working with the team to manage and responding to cases, while ensuring customer needs are being met
• Ensuring Service Level Agreements (SLA) are met
• Conducting increased in-depth investigations to resolve cases for technical work including development work
• Confirming both the software and code changes are getting actioned in timely manner
• Mentoring junior colleagues in specialized knowledge and actively provide feedback to internal key stakeholders

What You’ll Bring

• Confident, articulate, and professional communication abilities
• Previous experience in Data Integration/and or Development would be considered an asset
• Understanding the life cycle of cases including customer impact and facilitate the direction and priority of customer cases.
• Strong ability to analyze and troubleshoot issues
• Skilled in working cross-functionally to adapt to quickly changing priorities

Nice to Have

• Experience using Salesforce Reports and dashboards would be considered an asset

Come as You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

Benefits & Rewards

We offer a competitive, well-rounded rewards package that supports you and your family — inside and outside of work.

This role will close on Friday, November 7th at 11:59pm NST.

This position can be located in St. John’s or Toronto, and offers the opportunity for a hybrid work environment (3 days a week in office), providing flexibility and accessibility for qualified candidates.