Venue Administrator

Cineplex Inc.; Edmonton; On-site; CAD 42,000 - 56,000; Full time

Job summary

Cineplex Inc. is hiring a Venue Administrator for The Rec Room in Edmonton. You will provide essential administrative support to ensure smooth venue operations, including personnel files, reservations, and communications.

The role reports to the General Manager and requires strong organizational and customer-service skills. Ideal candidates have 2–3 years in an administrative setting, excellent Microsoft Office proficiency, and the ability to manage multiple tasks under tight deadlines.

Qualifications

• 2–3 years’ experience in an administrative role or professional environment.
• Commitment to a team approach and ability to work under pressure.

Responsibilities

• Input new hires and manage swipe cards and files.
• Assist with venue paperwork, orientation materials and communications.
• Handle inquiries and coordinate with venue staff to provide timely solutions.
• Collaborate with staff to ensure venue needs are met promptly.
• Support inventory and cash administration as required.
• Attend meetings and record minutes; manage reservations and seating assignments.
• Address customer complaints to satisfactory resolution.

Skills

Teamwork

Attention to detail

Time management

Communication skills

Microsoft Office

Tools

Microsoft Office

Job description

City: Edmonton

What you will do: ntures? Would you love to be part of a team that’s expanding from coast to coast in Canada? Do you want to play a crucial role in changing the landscape of entertainment in Canada? Now that I have your attention and have peaked your interest – let’s tell you a bit about this revolutionary new concept called The Rec Room. The concept features a wide range of entertainment options: a large attractions area featuring state of the art simulation games, redemption gaming for prizes, and a variety of recreational games including luxury bowling, billiards, shuffleboard and ping pong. There is an auditorium-style venue offering live entertainment – musical acts, bands and comedians – and also features a theatre-sized, high definition screen for catching the game or watching a wide range of other entertainment programming. The Rec Room offers an upscale casual dining environment, featuring an open kitchen and a contemporary menu offering everyone’s favourites, as well as an “eatertainment-style” concept in the games area. A large centre bar area with adjacent stage includes impressive digital displays and serves as the gathering spot for watching the big game or other major events. The Rec Room integrates a cutting-edge interactive technology platform that enhances all aspects of the entertainment experience.

Cineplex Entertainment, headquartered in Toronto, Ontario, is currently recruiting for the position of Venue Administrator – INSERT LOCATION NAME, reporting to the General Manager. This position will be based at INSERT LOCATION NAME AND ADDRESS. Your role is to provide administrative support to ensure the operations of the Rec Room. This role will give you the opportunity to observe and contribute to the full cycle of venue operations in an administrative capacity.

Job Duties:

• Support personnel administration including the inputting of new hires, creation of swipe cards and organizing files as required.
• Assist with venue paperwork and filing, orientation materials and communication.
• Assist management in dealing with inquiries, and seeking appropriate solutions.
• Collaborate with other venue staff and management to ensure that venue needs are properly attended to in a timely manner.
• Support inventory management of venue supplies and administrative tools.
• Oversee the management and routing of customer questions and phone calls related to the venue.
• Attend required meetings while taking, consolidating and distributing minutes.
• Receive and record guests’ reservations and assign tables.
• Attend to customer complaints satisfactorily.
• Report any suspicious packages or parcels to management without delay.
• Support the location with cash administration as required.

Qualifications:

• In addition to 2-3 years’ experience in a professional or commercial environment in an administrative role, you will possess: Commitment to a team approach.
• High attention to detail and excellent time management skills.
• Ability to work under pressure and meet tight deadlines.
• Has a general sense of urgency and initiative.
• Excellent written and verbal communication skills.
• Ability to foster strong client relationships.
• Highly organized.
• Strong Microsoft office skills required.

Working Conditions:

Extended hours as required. Extended time sitting while using a computer.

Inclusion & Diversity

Cineplex is an equal opportunity employer with a commitment to hiring and retaining a diverse workforce.

We encourage and welcome applications from all intersectional walks of life.

The collective sum of our individual differences, experiences, knowledge, innovation, self-expression, unique capabilities, and talent represents a significant part of our culture.

By valuing a diverse workforce, we enforce hiring practices that are fair and equitable.

Life at Cineplex: Cineplex is synonymous with entertainment. Known as Canada’s largest and most innovative film exhibitor, we’re so much more than movies – operating The Rec Room, Canada’s favourite destination for ‘Eats & Entertainment’ and Playdium, specially designed for teens and families. At Cineplex, change and disruption are nothing new. Infusing innovation into everything we do has fueled our evolution as a fully-integrated, diversified and growing organization with exciting career opportunities in our locations and corporate functions. Grow with us and explore roles in operations, food services, hospitality, digital commerce (CineplexStore.com), digital (Cineplex Digital Media), and cinema media (Cineplex Media), consumer loyalty (SCENE), finance, human resources, technology, amusement solutions (Player One Amusement Group), and more. Proudly recognized as having one of the country’s Most Admired Corporate Cultures, we rally behind our values of Teamwork, Innovation and Excellence. We are creative, curious and love thinking big. The next evolution of Cineplex starts here, with you.

Learn more about our businesses through the links below.

• Cineplex
• Cineplex Digital Media
• Cineplex Media
• Cineplex Store
• Player One Amusement Group
• Playdium
• The Rec Room
• SCENE

Inclusion & Diversity (French)

Cineplex, its subsidiaries, and affiliates are equal opportunity employers with a commitment to hiring and retaining a diverse workforce. We encourage and welcome applications from all intersectional walks of life. The collective sum of our individual differences, experiences, knowledge, innovation, self-expression, unique capabilities, and talent represents a significant part of our culture. By valuing a diverse workforce, we enforce hiring practices that are fair and equitable.

Accessibility We are committed to improving access and opportunities for all individuals, including those with disabilities by identifying and removing barriers that may prevent, inhibit, or restrict their access to employment opportunities. If you require accommodation at any stage of our hiring process (application, interviews, assessments, and placement), please contact us at 416-323-6600 or via email at [e-mail].

As part of the standard recruitment process, suitable candidate(s) will be required to undergo pre-employment screening as a condition of employment or promotion.