Vendor Success Manager I

Vendasta Technologies; Saskatoon; On-site; CAD 70,000 - 85,000; Full time

Job summary

A leading SaaS company in Saskatoon is seeking a Vendor Success Manager I to streamline vendor operations, enhance product adoption, and optimize Marketplace services using AI-driven tools. The ideal candidate has 3–5 years of experience in customer success or vendor operations and a strong understanding of the SaaS ecosystem. Join us to help shape the AI future for small businesses.

Benefits

Competitive health benefits

Flex time

Annual work-from-anywhere options

Education reimbursement

Catered Friday lunches

Qualifications

• 3–5 years of experience in vendor operations, customer success, or account management, preferably in a SaaS environment.
• Strong knowledge of SaaS ecosystems, Marketplace operations, third-party integrations.
• Exposure to AI tools for support and operations, such as ChatGPT.

Responsibilities

• Manage new vendor and SKU onboarding, ensuring all processes are smooth.
• Act as the main operational contact for vendors, monitoring SLAs and resolving issues.
• Use AI-assisted platforms to respond to inquiries and maintain documentation.

Skills

Collaborative problem solving

Operational skills

Technical skills

Communication skills

Tools

Zendesk

Asana

Jira

Salesforce

Job description

Overview

Vendor Success Manager I — Saskatoon, SK

Do you thrive on building strong vendor relationships, streamlining operations, and driving adoption of innovative SaaS solutions? If ensuring Marketplace products launch flawlessly, fulfill reliably, and evolve through AI-driven optimization excites you, we have the perfect role for you. We’re looking for a Vendor Success Manager I to join our Customer Success team, where you’ll be the primary operational contact for a portfolio of third-party vendors—helping them succeed on Vendasta’s Marketplace while enhancing platform trust, vendor enablement, and product adoption.

About the Job

As a Vendor Success Manager I, your mission is to ensure third-party Marketplace products are seamlessly launched, reliably fulfilled, and continuously optimized through proactive communication, operational precision, and AI-assisted workflows. You’ll work across onboarding, training, fulfillment, and support to manage vendor interactions using structured SOPs, insight-led reporting, and AI-enriched diagnostic tools.

In this role, your success ensures our Marketplace evolves into a scalable, AI-ready commerce hub for our Partners and their SMB clients. You’ll collaborate cross-functionally with Marketplace, Billing, Support, and Marketing teams—helping vendors integrate smoothly, adopt best practices, and achieve fulfillment excellence.

Your Impact

As a Vendor Success Manager you\'ll work with Sales, Customer Success team, and the Solutions Architecture team to:

• Onboard & Launch Vendors: Manage new vendor and SKU onboarding, from product listings and documentation intake to pricing validation, billing setup, and smooth handoff to internal teams.
• Manage Vendor Relationships: Act as the main operational contact, hosting check-ins, monitoring SLAs, resolving issues, and sharing optimization recommendations.
• Optimize with AI Tools: Use AI-assisted platforms to respond to inquiries, troubleshoot issues, generate health summaries, and maintain Marketplace documentation.
• Drive Adoption & Enablement: Guide vendors on aligning with platform strategy and AI-readiness, communicate updates, and collaborate on promotions to boost adoption.

What You Bring to the Table

You are a collaborative problem solver with strong operational, technical, and communication skills. With 3–5 years of experience in vendor operations, customer success, account management, or a related field (preferably SaaS/tech), you:

• Have strong knowledge of SaaS ecosystems, Marketplace operations, third-party integrations, and white-label commerce
• Understand digital product fulfillment, SLAs, and recurring billing models
• Have exposure to AI tools for support and operations (e.g., ChatGPT, Gemini, Grammarly, insight generators)
• Are comfortable with ticketing systems (Zendesk), project boards (Asana/Jira), and CRM tools (Salesforce)
• Can synthesize complex processes into clear, actionable documentation and guidance
• Are detail-oriented and excel in cross-functional, high-volume settings
• Bring prior experience with SaaS billing systems, Marketplace SKUs, or vendor onboarding processes (preferred)

About Vendasta

We’re on a mission to build the most trusted AI-powered platform for small businesses and the partners who support them. At Vendasta, you’ll be part of something ambitious: helping bring AI transformation to local businesses at scale. As a team member, you’ll enjoy:

• Competitive health benefits, flex time, and annual work-from-anywhere options
• Equity opportunities and a chance to directly shape our AI future
• A vibrant workplace culture that embraces experimentation, thought leadership, and continuous learning
• A place where building AI isn’t just a buzzword, it’s the core of everything we do

Perks

Join the Vendasta team, where your well-being and growth come first. Step into a workplace that blends competitive health benefits with true flexibility, including flex time and an annual work-from-anywhere policy. Take ownership of your future with our Employee Options Program, and enjoy daily snacks, a vibrant cafeteria, and catered Friday lunches at our offices. Invest in your growth through education reimbursement, in-house learning opportunities, and a suite of leadership development programs. We’re driven by our values—Drive, Innovation, Respect, and Agility—and it shows in everything we do. Give back through community initiatives and volunteer opportunities, and build more than just a career, build a life you love. At Vendasta, you’ll find the support, the challenge, and the culture to thrive. Discover your potential. Make an impact. Grow with us.

Help us lead the AI revolution from right here in Saskatoon.