Vehicle Maintenance Support Administrator

Foss National Leasing; Laval; On-site; CAD 40,000 - 60,000; Full time

Job summary

A leading automotive services provider in Laval, Canada is seeking a Maintenance Administrative Specialist. The role involves managing communication with clients and vendors for vehicle maintenance, updating status reports, and ensuring effective maintenance operations. Candidates should have automotive experience and a professional phone manner. Competitive compensation and benefits are offered, along with opportunities for growth within the organization.

Benefits

Competitive compensation

Employee team building events

Learning and development programs

Growth potential

Employee discount programs

Employee referral programs

Qualifications

• 2-3 years of experience as an Automotive Service Advisor or equivalent.
• Ability to communicate effectively with clients and vendors.

Responsibilities

• Expedite repair approvals with clients and vendors.
• Manage daily status reports for maintenance activities.
• Liaise with drivers for vehicle operation requests.

Skills

Automotive experience

Professional phone manner

Calm under pressure

Strong team player

Positive energy

Job description

Job Description

Job Description

Welcome to FOSS — Where Values Drive Everything We Do

For over 60 years, the FOSS Auto Group has been a leader in the automotive industry, home to two trusted brands : Roy Foss and Foss National Leasing. Our success is driven by our incredible team. These are dedicated and passionate individuals who embody our core values daily, building a reputation for excellence in retail, fleet, service, and innovation.

At FOSS, we are guided by five principles :

• Glad to be here – We show up with positivity and pride.
• Sweat the small stuff – Details matter, and we get them right.
• Show up for each other – We succeed as a team.
• Walk the talk – We lead by example.
• Set the standard – We raise the bar.

We are proud of the long-standing relationships we've built with our clients, customers, and our team members. When you join FOSS, you're joining a company that leads with heart, acts with integrity, and invests in your growth. If you want a workplace where your impact is celebrated, you've found your next move.

About The Role

We are seeking an enthusiastic and professional Maintenance Administrative Specialist to become a member of our team.

What We're Looking For

• Verbal or written communications with clients and vendors to expedite repair approvals.
• Follow up with vendors for service ETA’s and outstanding invoicing for processing to customers
• Update and action daily status reports for roadside or preventative maintenance activity
• Manage 3rd party rental requests
• During peak times, take maintenance supplier calls from coast-to-coast as part of a team to review maintenance requests in relation to vehicle safety, driver downtime, customer maintenance parameters, and manufacturer’s maintenance recommendations.
• Driver liaison as necessary to assist with vehicle operation related requests and appointment booking direction and assistance
• Other departmental duties as directed by management.

What You'll Bring

• 2-3 year’s Automotive experience as an Automotive Service Advisor or equivalent
• Professional phone manner and ability to remain calm in difficult situations
• Strong team player and ability to be flexible
• Positive energy and enthusiasm every day

What We Offer :

Competitive compensation and benefits package.

Employee team building and social events.

Learning and development programs for all team members.

Growth potential within our organization.

Employee discount programs.

Foss purchase and service program.

Employee referral and recognition programs.

Our Commitment to Equal Opportunity

At Roy Foss Automotive and Foss National Leasing, we are dedicated to creating a workplace where everyone feels welcome and has the opportunity to thrive. We believe that a diverse and inclusive team is not only our strength, but it also drives innovation and helps us better serve our customers and community.

We are proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, or disability. Our commitment to equal opportunity extends to all aspects of employment, including hiring, training, promotion, compensation, and benefits.

FOSS Automotive Group is committed to providing an inclusive, accessible work environment. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.

We are committed to fostering a culture of fairness, equity, and respect for every employee and applicant.