Valet / Jockey Parking Attendant - Downtown Ottawa

Reimagined Parking; Ottawa; On-site; CAD 26,000 - 29,000; Part time

Job summary

Reimagined Parking seeks a Valet/Jockey Parking Attendant for Downtown Ottawa. This part-time position offers shifts including days, evenings, weekends, and overnights. Compensation ranges CA$19.22 to CA$20.75 per hour, with a Full G driver's license and bilingual ability considered assets.

You will greet guests, issue tickets, park and retrieve vehicles, and maintain safety and customer service standards in a fast-paced environment.

Qualifications

• Must be at least 18 years of age.
• Valid driver's license with clean driving record.
• Valid driver's license Full G with good driving records.
• Fluently bilingual – English and French asset.
• Must successfully pass a background check and be authorized to work in Canada.

Responsibilities

• Coordinate the full valet service process from arrival to departure, including greeting guests, retrieving keys, issuing tickets, and entering customer information via electronic devices.
• Park and retrieve guest vehicles safely and efficiently, ensuring proper vehicle placement and accurate tracking of vehicle location.
• Inspect vehicles for pre-existing damage and document findings using electronic or manual ticketing systems.
• Deliver exceptional customer service by building rapport, responding promptly to inquiries, and providing directions or assistance as needed.
• Act as a professional brand ambassador by courteously interacting with guests, opening vehicle doors, and assisting with unloading and loading personal items.
• Maintain vehicle safety and security by directing traffic, positioning barricades, monitoring ramp or drive areas, and arranging towing services when required.
• Request, collect, and accurately process applicable valet fees; assist with reconciling end-of-shift revenue and ticket distribution.
• Retrieve vehicles promptly for waiting guests and assist with luggage or personal items when necessary.
• Immediately report incidents, accidents, or claims to the Operations Manager or Shift Lead.
• Communicate professionally and effectively with guests, clients, supervisors, and teammates at all times.

Skills

Customer service

Communication

Bilingual

Quick learner

Vehicle operation

Valet experience

Job description

Valet / Jockey Parking Attendant - Downtown Ottawa

Application Deadline: 13 November 2026

Department: Operations - Field(OPS001)

Employment Type: Part Time

Location: I11-47_150 ALBERT ST

Reporting To: Site Manager

Compensation: CA$19.22 - CA$20.75 / hour

Description

Location: Downtown Ottawa Central

Shifts: Days, evenings, weekends and overnight shifts available.

Required - Full G drivers License

Fluently Bilingual - English and French asset.

At Reimagined Parking, we believe great people drive great results. That's why we prioritize our teams, champion a positive culture, and relentlessly pursue excellence.

The Valet Attendant is responsible for safely and efficiently parking and retrieving guest vehicles while delivering a high level of customer service. This role requires prompt, courteous, and caring interactions with all guests and timely responses to customer needs. The Valet Attendant works collaboratively with team members, the Operations Manager, and/or Shift Supervisor to ensure quality service, operational efficiency, and adherence to safety standards, as well as compliance with all applicable state and local laws.

Key Responsibilities

• Coordinate the full valet service process from arrival to departure, including greeting guests, retrieving keys, issuing tickets, and entering customer information via electronic devices
• Park and retrieve guest vehicles safely and efficiently, ensuring proper vehicle placement and accurate tracking of vehicle location
• Inspect vehicles for pre‑existing damage and document findings using electronic or manual ticketing systems
• Deliver exceptional customer service by building rapport, responding promptly to inquiries, and providing directions or assistance as needed
• Act as a professional brand ambassador by courteously interacting with guests, opening vehicle doors, and assisting with unloading and loading personal items
• Maintain vehicle safety and security by directing traffic, positioning barricades, monitoring ramp or drive areas, and arranging towing services when required
• Request, collect, and accurately process applicable valet fees; assist with reconciling end‑of‑shift revenue and ticket distribution
• Retrieve vehicles promptly for waiting guests and assist with luggage or personal items when necessary
• Immediately report incidents, accidents, or claims to the Operations Manager or Shift Lead
• Communicate professionally and effectively with guests, clients, supervisors, and teammates at all times

Skills, Knowledge and Expertise

• Excellent customer service and communication skills
• Ability to communicate with guests
• Ability to learn quickly and use sound decision making to thrive in fast-paced environments
• Ability to operate guest vehicles requiring normal coordination, including eye-hand, hand-foot
• Ability to move from valet stand to customer cars by walking or running for extended period of time, sometimes for the entire duration of shift
• Previous valet experience preferred
• Ability to operate manual transmission vehicles (stick shift)

REQUIREMENTS

• Must be at least 18 years of age
• Valid driver's license with good driving records.
• Valid driver's license Full G with good driving records.
• Fluently Bilingual - English and French asset
• Must successfully pass a background check, in accordance with company policy and applicable laws
• Must be authorized to work in the Canada and able to provide documentation verifying eligibility, as required by law

PHYSICAL DEMANDS

• Operate guest vehicles requiring normal coordination, including eye-hand, hand-foot
• Move from valet stand to customer cars by walking or running for extended periods of time, sometimes for entire duration of shift
• Occasionally lift and carry customer luggage or personal items, up to 50 lbs

WORKING CONDITIONS

• Work is performed in parking facilities including garages, lots, booths, and outdoor areas.
• Exposure to varying weather conditions such as heat, cold, rain, wind, and snow depending on the region and season.
• Fast-paced environment requiring consistent customer interaction.
• Exposure to vehicle traffic, noise, and varying weather conditions.
• Interaction with upset or frustrated customers while maintaining professionalism.

OTHER DUTIES

Please note this job description is not designed to cover or contain an all-inclusive list of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change at any time with or without notice

Benefits

(Full Time or Part Time)

UNION:

• If this position is union‑represented, employment terms, benefits, and conditions are governed by the applicable Collective Bargaining Agreement (CBA).