Valet/Concierge

DAG | Downtown AutoGroup; Toronto; On-site; CAD 32,000 - 52,000; Full time

Benefits offered by this job

Performance culture

Career growth

Community

Competitive pay

Benefits: health & dental

Training & development

Modern facility

Legacy 1992

Job summary

Downtown Genesis is seeking a Valet/Concierge to join our brand-new Autoplex facility in Downtown Toronto. You will warmly welcome guests, park and retrieve vehicles, and provide concierge services to enhance the guest experience.

This role emphasizes safety, professionalism, and high-end service in a fast-paced automotive environment. With a strong focus on customer care, you will inspect vehicles, communicate status, and support logistics while maintaining a pristine facility.

Qualifications

• Excellent customer service and professional conduct.
• Strong English communication and interpersonal skills.
• Ability to work on your feet and manage vehicle flow safely.
• Valid Ontario G driver's license with clean driving record.

Responsibilities

• Greet Guests with a warm, professional demeanor on arrival.
• Safely park, retrieve and manage vehicles with high care and attention to detail.
• Provide concierge services including arranging transportation and directions.
• Anticipate guest needs and create a memorable Luxury experience from start to finish.
• Conduct visual inspections of vehicles and communicate findings to guests and staff.
• Organize vehicle flow within the facility ensuring cleanliness and order.
• Provide timely updates on vehicle/service status and delays.
• Perform light cleaning or maintenance to present vehicles in top condition.
• Follow safety and regulatory guidelines to protect guests and colleagues.

Skills

Customer service orientation

English communication

Professional presentation

Tools

GPS

Smartphone apps

Maps & directions

Job description

Valet/Concierge - Elevate Your Career at Downtown Genesis!

Are you passionate about delivering exceptional guest experiences and have a keen interest in the automotive industry? Downtown Genesis, part of the revolutionary Downtown AutoGroup, is seeking a committed Valet/Concierge to join our dynamic team at our brand new, state-of-the-art Autoplex facility in Downtown Toronto! Take a look at our unique approach and see for yourself!

Why we need you

Our goal is to create a seamless and enjoyable experience for every customer, from sales to service. To achieve this, we need energetic and dependable team members who are excited to be a part of the fast-paced automotive world.

Our vision at Downtown Genesis to create lifetime guests, not just one-time customers. To do that, we need someone extraordinary. Someone who is enthusiastic, responsible, and customer-focused to provide an extraordinary experience for our valued Guests.

Without you, we're just another service center. With you, we're the guardians of our Guests' automotive dreams, ensuring their vehicles are always ready for the next adventure.

Here’s What You’ll Be Doing

• Warm Welcome: Greet Guests with a warm, professional demeanor as they arrive at our facility, ensuring they feel valued and welcomed.
• Valet Services: Safely and efficiently park, retrieve, and manage vehicles with a high standard of care and attention to detail, treating each vehicle as if it were your own.
• Concierge Assistance: Provide a range of concierge services, including arranging transportation, answering questions about vehicle features, and offering directions and recommendations to enhance the Guest experience.
• Luxury Experience: Make every interaction memorable by anticipating client needs, personalizing your service approach, and creating a relaxing, high-quality experience from start to finish.
• Vehicle Inspection: Conduct visual inspections of each vehicle for any pre-existing damage, communicating findings to guests and team members to ensure transparency and avoid misunderstandings.
• Logistics Support: Organize the flow of vehicles in the facility, ensuring efficiency and maintaining cleanliness and order in all areas where Guests and their vehicles are present.
• Customer Communication: Provide timely updates on the status of vehicles and services, effectively communicating any delays or necessary information.
• Maintenance and Care: Perform light cleaning or maintenance on vehicles as needed to ensure they’re always presented in the best condition, creating a “wow” factor for clients.
• Safety & Compliance: Follow all safety and regulatory guidelines, protecting the safety of clients, their vehicles, and colleagues while on the job.

You Need These Qualifications

• Experience: We’re looking for individuals with a strong customer service ethic who exemplifies professional conduct and presentation.
• Skills: Excellent communication skills in English, with strong interpersonal and organizational abilities. Proficient with technology, including smartphones, tablets, GPS, Google Maps, and other navigation tools.
• Licensing: A valid Ontario G driver’s license with a clean driving record.
• Physical Ability: Able to work on your feet, and quickly move and park cars, including manual transmission vehicles.
• Attitude: Friendly, enthusiastic, and proactive. You enjoy meeting new people, are a team player, and have a knack for anticipating Guest needs.

It would be nice if you

• Have prior experience in a similar role (e.g., valet, concierge, automotive, or hospitality).
• Have familiarity with high-end automotive brands and luxury vehicles.

What We Offer

• Performance-Driven Culture: We celebrate achievements and foster a results-oriented work environment.
• Career Growth: We’re committed to helping our team members grow their careers with us - we believe in promoting from within.
• Community: Be part of a team that’s as passionate about cars as you are, in one of the most vibrant cities in the world.
• Competitive Pay: We value your contributions and ensure you're rewarded accordingly.
• Comprehensive Benefits: Health, dental, and vision coverage, along with a Parts & Service Discount and a generous Vehicle Purchase Program.
• Professional Development: Ongoing training opportunities to keep your skills sharp and your career on track through our DAG Academy.
• Modern Facility: Work in a clean, organized, and well-equipped shop that prioritizes safety and efficiency at our state-of-the-art Autoplex.
• Rich Legacy: Established in 1992, our group has grown from a single dealership to employing over 300 professionals that collectively represent the largest retailer of automobiles in downtown Toronto.

This is an in-person role.

Downtown Genesis and Downtown AutoGroup are pleased to accommodate individual needs in accordance with the Accessibility of Ontarians with Disabilities Act, 2005 (AODA), within our recruitment process. If you require accommodation at any time throughout the recruitment process, just email us at [e-mail].

Downtown Genesis and Downtown AutoGroup are an equal opportunity employer who agrees not to discriminate against any employee or job applicant because of race, color, religion, national origin, sex, physical or mental disability, or age.

Join us at Downtown Genesis in revolutionizing the automotive service experience!

All candidates must be eligible to work in Canada. We thank all applicants for their interest; however, only those selected for an interview will be contacted.