UX Specialist (12 months contract)

Nestlé; Montreal; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

A leading coffee company in Montreal is seeking a UX Specialist for a 12-month contract. You will manage website and mobile application content to enhance user experience and conversion rates. Candidates should have at least 1 year of UX design experience and must be bilingual in English and French. The role also involves collaborating with various teams and implementing user-friendly practices. This position offers opportunities for development in a supportive team environment.

Qualifications

• 1+ years of experience in UX design, including internships or related projects.
• Bachelor’s degree or College Diploma in Design, Computer Science, Marketing, or a related field.
• Bilingualism in English and French is required.

Responsibilities

• Lead all key site feature updates and rollouts.
• Implement user experience best practices on Nespresso.com.
• Support the Operations Team with projects and updates.

Job description

Overview

Business area: Nespresso

Job title: UX Specialist (12 months contract)

Location: Montreal, QC located at 300 Léo-Pariseau, suite 2300 Montréal, QC Canada H2X 4B3

Hybrid

A little bit about us

Nestlé Nespresso SA is the pioneer and reference for highest-quality portioned coffee. The company works with more than 120,000 farmers in 15 countries through its AAA Sustainable Quality Program to embed sustainability practices on farms and the surrounding landscapes. Launched in 2003 in collaboration with the NGO Rainforest Alliance, the program helps to improve the yield and quality of harvests, ensuring a sustainable supply of high-quality coffee and improving livelihoods of farmers and their communities.

In 2022, Nespresso has achieved B Corp certification - joining an international movement of 4,900 purpose-led businesses that meet B Corp’s high standards of social and environmental responsibility and transparency.

Headquartered in Vevey, Switzerland, Nespresso operates in 81 countries and has over 13,000 employees. In 2021, it operated a global retail network of 802 boutiques. For more information, visit the Nespresso corporate website: nestle-nespresso.com

Overview

The UX Specialist will be responsible for managing the day-to-day content related activities of the website, mobile applications by ensuring B2C & B2B eCommerce boutiques provide the best user experience to convert visitors into satisfied customers, updating digital boutiques with content according to local campaigns and global features launch. You will be contributing to the overall objective of providing best-in-class digital user experience across eCommerce boutiques.

What you will do

• Lead all key site feature updates and rollouts
• Support all key feature updates, rollouts, specifically those tied to Club Member and Delivery Services
• Coordinate any issue affecting conversion rate, new member activation, or availability of the products or the platforms
• Successfully manage local participation of quarterly Market Acceptance Testing (MATs) by reviewing and assigning all tests to participating testers, working back with HQ on any failed or blocked tests, ensuring 100% participation of Canada
• User Experience
• Implement user experience best practices on Nespresso.com through ad hoc projects, from ideation to implementation, to increase sales and customer satisfaction.
• Support the execution of the activity calendar from a design standpoint.
• Keep up to date with industry best practices of usability.
• Act as the market expert on usability best practices on-site, guiding the eCommerce team in the implementation and enforcement of those guidelines and best practices.
• Plan and update a relevant and personalised eMerchandising calendar on the eCommerce platforms
• Support Operations Team with Projects and Updates
• Liaise with local IT/IS manager to follow-up on test and/or production incidents monitored eCommerce platforms
• Escalate any major issue affecting conversion rate, new member activation, or availability of the products or the platforms
• Act as a line of support for the webmaster in peak periods.
• Contribute to the best-in-class customer experience objective
• Manage campaigns integration, new features implementation and platform roll-out
• Monitor digital technical trends, new features and/or technology to stay on top of digital innovation.

Role Requirements

• Bachelor’s degree or College Diploma in Design, Computer Science, Marketing, a related field, or equivalent practical experience
• Bilingualism in English and French language skills are a requirement, as this position requires collaboration with stakeholders across the Canadian market and or worldwide.
• 1+ years of experience in UX design, including internships or related projects.
• Experience with user research and usability testing
• Proficiency in design tools with industry standard design tools e.g. Figma is an asset

Preferred Skills

• Ability to build relationships with colleagues internally and externally
• Understanding of responsive design and the ability to prototype interactive user interfaces.

We have a friendly, supportive team with a coaching and mentoring environment. There are real opportunities for future development and progression – this really could be a move towards the exciting Sales career you’ve always wanted.

What you need to know

We will be considering applicants as they apply, so please don’t delay in submitting your application.

Nestlé Canada is an equal-opportunity employer committed to diversity, equity, inclusion, and accessibility. We welcome qualified applicants to bring their diverse and unique experiences as a result of their education, perspectives, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, disability, sexual orientation and beliefs.

If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. Nestlé will work with you in an effort to ensure that you are able to fully participate in the process.

Nestlé Canada is an equal-opportunity employer committed to diversity, equity, inclusion, and accessibility.

We are an equal opportunity employer and value diversity in our workforce.