UX Research Manager

SAP SE; Vancouver; Hybrid; CAD 140,000 - 323,000; Full time

Job summary

A leading tech company in Vancouver is seeking a UX Research Manager to lead a team of researchers, focusing on user-centered design and strategic impact. The ideal candidate has over 10 years of experience in UX research and a strong background in leadership and communication. This role offers a competitive salary range and a dynamic work environment.

Qualifications

• 10+ years of experience in UX research, HCI, or a related field.
• Prior experience managing or leading researchers.
• Proven track record of managing UX research teams.

Responsibilities

• Lead, mentor, and grow a team of UX researchers.
• Define and evolve research vision and priorities.
• Communicate research insights clearly to stakeholders.

Skills

Leadership

User-centered design

Stakeholder management

Research methods expertise

Communication

Team management

Education

Bachelor’s degree

Master’s or PhD

Job description

Overview

What you’ll do: SAP Concur, the world’s leading provider of integrated travel, expense, and invoice management solutions, is seeking a UX Research Manager to lead and grow a team of talented researchers. This role focuses on empowering your team, advancing research practices, and ensuring user perspectives inform strategic product decisions.

You’ll balance people leadership with strategic impact, championing user-centered design and evidence-based decision-making across the organization. You will collaborate with cross-functional leaders to ensure research drives meaningful outcomes and informs key product strategies.

Responsibilities

• Lead, mentor, and grow a team of UX researchers, supporting career development and professional growth.
• Define and evolve the research vision, priorities, and roadmaps to align with product and business objectives.
• Partner with cross-functional leadership in product, design, analytics, and engineering to integrate user insights into decisions at all levels.
• Ensure high-quality, impactful research deliverables through coaching, reviews, and operational excellence.
• Advocate for inclusive and accessible design by representing diverse user needs across platforms (iOS, Android, web).
• Communicate research insights clearly and persuasively to stakeholders, including executives, to drive alignment and action.
• Build scalable research operations, tools, and processes that enable both the research team and product teams to succeed.
• Promote a culture of evidence-based decision-making and empower teams to leverage research effectively.
• Represent the research team in organizational planning, resourcing, and strategic discussions.

What you bring

• Bachelor’s degree or equivalent practical experience; Master’s or PhD preferred.
• 10+ years of experience in UX research, HCI, or a related field, including prior experience managing or leading researchers.
• Proven track record of building, scaling, or managing UX research teams.
• Expertise in a broad range of research methods, with the ability to guide teams in method selection and execution.
• Experience working in enterprise software, SaaS, or other complex systems environments.
• Strong leadership, communication, and stakeholder management skills.
• Demonstrated success influencing product strategy and outcomes through research.
• Passion for inclusive, human-centered design and building team cultures that value diversity and collaboration.

Meet the Team

At SAP Concur, our UX Research team shapes intuitive, impactful experiences for millions of users worldwide. We collaborate with product, design, engineering, and analytics partners to ensure user insights guide every stage of development. Our team values curiosity, empathy, and a passion for solving complex user problems, fostering a supportive, inclusive environment where every member can grow and contribute meaningfully.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in ERP software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [e-mail].

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 140,400 - 322,500 CAD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount, and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: www.SAPNorthAmericaBenefits.com.

Due to the nature of the role, which involves global interactions with SAP entities, as well as with employees and stakeholders in Canada, functional proficiency in English is required for positions based in the Quebec.

Requisition ID: 417406 | Work Area: Software-User Experience | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

Location: Vancouver, British Columbia, CA, V6B 1A9