UX Research Lead (Ottawa On-Site)

Tech Insights; Ottawa; On-site; CAD 88,000 - 94,000; Full time

Job summary

A leading technology firm in Ottawa is looking for a UX Research Lead to transform its design practice. The role involves driving evidence-based product decisions, leading research projects, and mentoring team members. Candidates should have at least 6 years of UX research experience and a strong background in methodologies. The expected salary ranges from CAD 88,500 to CAD 94,000, with competitive benefits and a flexible vacation policy.

Benefits

Competitive pay

Generous benefits (medical, dental, vision)

Flexible vacation policy

Annual fitness reimbursement

Professional development opportunities

Qualifications

• 6+ years of UX research experience in enterprise or complex digital platforms.
• Strong analytical and synthesis skills to transform complex data into actionable insights.

Responsibilities

• Define and drive UX research strategy across product lines.
• Lead end-to-end research projects employing diverse methodologies.
• Establish scalable research practices by creating frameworks and templates.

Skills

Usability testing

Behavioral data analysis

Research methodologies

Storytelling

Education

Bachelor's or Master's degree in HCI, Psychology, Cognitive Science, Information Science

Tools

AI-enhanced research tools

Usability testing platforms

Job description

Overview

TechInsights is the information Platform for the semiconductor industry. Regarded as the most trusted source of actionable, in-depth intelligence related to semiconductor innovation and surrounding markets, TechInsights’ content informs decision makers and professionals whose success depends on accurate knowledge of the semiconductor industry—past, present, or future.

Over 650 companies and 125,000 users access the TechInsights Platform, the world’s largest vertically integrated collection of unmatched reverse engineering, teardown, and market analysis in the semiconductor industry. This collection includes detailed circuit analysis, imagery, semiconductor process flows, device teardowns, illustrations, costing and pricing information, forecasts, market analysis, and expert commentary. TechInsights’ customers include the most successful technology companies who rely on TechInsights’ analysis to make informed business, design, and product decisions faster and with greater confidence. For more information, visit www.techinsights.com.

The Opportunity

We\'re seeking a UX Research Lead to transform TechInsights\' design practice from execution to strategic impact. You\'ll drive evidence-based product decisions by combining advanced research methodologies, AI-enhanced practices, and behavioral data analysis to uncover insights that fuel growth and retention. Working closely with our Growth and Engagement team, you\'ll analyze telemetry, conduct scalable usability testing, and translate findings into measurable product improvements. This is equal parts practitioner and practice-builder: you\'ll execute rigorous research while mentoring designers, establishing research frameworks, and championing evidence-based decision making across the organization. If you thrive at connecting user experience to business outcomes and building research capabilities from the ground up, this role is your opportunity to prove the strategic power of UX research.

What You Will Do

• Define and drive UX research strategy across product lines, partnering with Product, Design, and Leadership to influence roadmaps and champion the voice of the user in executive forums and strategic decisions.
• Lead end-to-end research projects employing diverse methodologies including usability testing, participatory design, heuristic evaluations, benchmarking, and surveys to clarify ambiguous problems and uncover innovation opportunities.
• Leverage AI-powered workflows to accelerate research planning, recruitment, and synthesis while ensuring findings translate into actionable design requirements and strategic recommendations.
• Analyze behavioral data and telemetry with the Growth and Engagement team to identify friction points, retention drivers, and opportunities for measurable business impact.
• Transform insights into compelling stories through personas, journey maps, and narratives that connect user needs to business metrics, facilitating workshops and discussions that build alignment across teams and leadership.
• Establish scalable research practices by creating frameworks, templates, and playbooks that increase efficiency and mature organizational capabilities.
• Mentor designers and researchers in evidence-based methods while staying current with emerging methodologies, particularly AI-enhanced practices, to elevate the overall design practice.

Who You Are

Experience & Education

• 6+ years of UX research experience in enterprise or complex digital platforms, with demonstrated impact on product strategy and business outcomes
• Bachelor\'s or Master\'s degree in HCI, Psychology, Cognitive Science, Information Science, or related field—or equivalent applied experience

Technical Expertise

• Expertise across research methodologies including usability testing, contextual inquiry, diary studies, surveys, card sorting, heuristic evaluations, and competitive benchmarking
• Strong analytical and synthesis skills to transform complex data into actionable insights
• Proficiency with research tools and platforms for usability testing, surveys, analytics, visualization, and AI-enhanced workflows

Leadership & Communication

• Exceptional storytelling abilities to craft compelling narratives and presentations that influence executives and cross-functional partners
• Proven collaboration skills working across Platform, Product, Customer Success, and Leadership teams to drive alignment in ambiguous problem spaces
• Experience building research capabilities through mentoring, codifying best practices, and creating scalable frameworks

Values & Mindset

• Deep commitment to inclusive and ethical research practices, including user-centered design principles, accessibility standards (WCAG 2.2), participant confidentiality, and data privacy
• Forward-thinking mindset that anticipates industry shifts, benchmarks against competitors, and connects current insights to future growth and innovation opportunities.

As part of the recruitment process for this position, you will be required to submit your latest citizenship and/or permanent residency information. This information will be used to comply with U.S. Export Control Laws and Regulations.

Why Work With Us

• High-growth company driven by high performance
• Competitive pay and generous benefits (medical, dental, vision, wellness, RRSP matching)
• Expected salary: 88,500 - 94,000 CAD
• Flexible vacation policy
• Annual fitness reimbursement
• Bring your own device program
• Strong sense of camaraderie, mutual respect, and shared goals among colleagues
• Support for the community through charitable alliances
• Professional and career development opportunities
• Wellness resources and support from management

Technology knows no bounds, and neither does TechInsights. Bringing together talented humans from different perspectives, backgrounds and abilities is something we take seriously. We’re committed to building an inclusive environment that welcomes you to be your authentic self and allows us to push past the boundaries together.

TechInsights is committed to meeting the needs of people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

As part of any recruitment process, TechInsights collects and processes personal data relating to job applicants. We are committed to being transparent about how we collect and use that data and to meeting our data protection obligations. Our Privacy policy can be referenced here: we do not include external links in this refined description.