UX Designer

Trend Micro; Ottawa; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading cybersecurity company in Ottawa is seeking a Senior User Experience Designer to craft user experiences for their products. You will collaborate with cross-functional teams, emphasizing user-centered design methodologies. The ideal candidate has over 3 years in product design, excellent communication skills, and a strong problem-solving mindset. The firm offers competitive compensation, diverse benefits, and is committed to creating an inclusive workplace.

Benefits

Group benefits program with health coverage

Life Insurance

Mental Health Wellness Program

Tuition Assistance

Paid Time Off

14 Annual Holidays

Qualifications

• 3+ years in UX/product design, preferably in SaaS or platform services.
• Excellent verbal and written communication skills in English; knowledge of Mandarin is a bonus.
• Ability to solve complex design problems and make data-driven decisions.

Responsibilities

• Facilitate cross-team collaboration to solve complex problems.
• Work with product management on project execution.
• Design comprehensive user experiences and develop user flows and prototypes.

Skills

User-centered design

Collaboration

Problem-solving

Agile development

Education

Bachelor’s degree in UX Design or related field

Tools

Figma

Sketch

Adobe XD

Job description

Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information across enterprises, governments, and consumers.

Fueled by decades of security expertise, global threat research, and continuous innovation, Trend harnesses AI to protect organizations and individuals across clouds, networks, devices, and endpoints.

The Trend Vision One enterprise cybersecurity platform accelerates proactive security outcomes by predicting and preventing threats across the entire digital estate and environments like AWS, Google, Microsoft, and NVIDIA.

Proactive security starts here.

No sponsorship will be provided for work permit applications or renewals for this position now or in the future.

Position Summary :

We are seeking a Senior User Experience Designer who can craft outstanding user experiences for our cybersecurity products, serving a wide range of customer types. You will be part of a global User Experience team, working with cross-functional teams such as Product Managers, Developers, Marketing, Visual Designers, Technical Writers, and more to apply user-centered design methodologies and shape innovative solutions. Starting from understanding user needs and business goals, you will leverage your design skills to drive design discussions and decisions.

A passion for enhancing the user journey, combined with strategic thinking and a collaborative mindset, will be essential to your success in this role. You will play a key part in bridging cross-functional expertise, ensuring that the solutions we design are not only innovative but also intuitive, consistent, elegant, and maintainable.

Responsibilities :

Facilitate Cross-Team Collaboration : Build consensus across teams to solve complex problems and align on business goals.

Project Execution : Work on scope project work, partner with product management and engineering to balancing short-term delivery needs with long-term product goals.

Deliver End-to-End Experience : Design and model comprehensive user experiences, emphasizing user needs and problem-solving in presentations. Develop clear user flows, detailed specifications, and prototypes to effectively demonstrate the user journey.

Expand and maintain UX guidelines : Identify and explore additional use cases beyond single projects to enhance existing guidelines and patterns for company-wide use

Creative Problem Solving : Produce high-quality, research-based creative solutions to complex problems.

Collaborative Culture : Foster a culture of collaboration and inclusive decision-making.

Effective Communication : Document and communicate designs effectively with stakeholders and development teams.

Process Improvement : Collaborate with UX design leads and team members to improve processes and standards.

Bonus Points : Knowledge of the cybersecurity industry or IT management. and, Experience with design systems and platform design work.

Qualifications :

Experience : 3+ years in UX / product design, preferably in SaaS or platform services.

Design Tools : Proficiency with Figma is a must; familiarity with other prototyping tools (e.g., Sketch, Adobe XD, In Vision) is a bonus.

Communication : Excellent verbal and written communication skills in English; knowledge of Mandarin is a bonus.

Collaboration : Strong interpersonal skills and the ability to work in cross-functional teams. A team player who can also work independently.

Problem-Solving : Ability to solve complex design problems and make data-driven decisions.

User-Centered Design : Deep understanding of user-centered design, interaction design, and information architecture. Capable of delivering product design solutions, including user flows, wireframes, prototypes, and final designs.

Agile Development : Experience with agile development processes. Multi-tasking and time-management skills, with the ability to prioritize tasks.

Education : Bachelor’s degree (or higher) in a related field (e.g., UX Design, HCI, Product Design) or equivalent practical experience.

DEI Commitment :

Not meeting every single requirement? At Trend Micro, we're committed to fostering a diverse, inclusive, and genuine workplace. If you're enthusiastic about this position but find that your experience and background don't perfectly match every qualification listed in the job posting, we still encourage you to apply. You could very well be the ideal candidate for this position or others within our organization.

What We Offer You :

You're important to us. What matters to you, matters to us too. Trend Micro provides benefit options for you and your family.

Group benefits program with health and dental coverage

Telehealth Virtual Health Services

Life Insurance

Short & Long Term Disability

Pre-partum, maternity, parental and medical leave

Critical Illness Insurance

Mental Health Wellness Program

Wellness Incentive Program

Retirement Savings Programs with company match

Paid Time Off

14 Annual Holidays

Tuition Assistance

Employee Resource Groups

We offer competitive compensation with bonus opportunity tied to company performance, along with room to enhance your skills through ongoing learning and broad technological opportunities. Achieving work-life balance is a priority, complemented by team activities, fostering an environment rooted in equity, inclusion, and collaboration, that is reflected in both our culture and our work.

Trend Micro Canada has been recognized as one of the National Capital Region's Top Employers. If you're curious to learn more, click the link below to discover why joining Trend Micro could be the perfect career move for you :

Be Passionate. Be Innovative. Be a Trender.

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At Trend Micro, we embrace change, empower people, and encourage innovation in a connected world. Our diversity and multicultural workforce are key contributing factors to our success across the globe.Trend Micro welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.