UX Design Manager

Canadian Tire; Toronto; On-site; CAD 90,000 - 120,000; Full time

Job summary

A leading Canadian retailer is seeking a UX Design Manager to shape the digital customer experience. You will manage a team of UX designers, ensuring that customer-centric design principles guide your projects. The ideal candidate has over 10 years of experience in UX design, with a proven ability to lead teams and collaborate effectively. Join us to innovate and enhance digital experiences for our customers.

Benefits

Competitive salaries and wages

Store discounts

Supported learning at Triangle Learning Academy

Canadian Tire Profit Sharing

Retirement and savings programs

Mental health benefits up to $5,000 per year

Qualifications

• 10+ years of experience in a UX Design role or similar at a digital agency or eCommerce company.
• 3+ years of experience managing a UX Design team.
• Strong interpersonal skills specific to verbal and oral communication.

Responsibilities

• Influence and inspire UX designers for customer-centric designs.
• Manage and coach UX Designers to deliver industry-leading designs.
• Coordinate user research to integrate insights into design processes.

Skills

Customer-centric design principles

Leadership in UX teams

Collaboration with cross-functional teams

Figma

Adobe Creative Suite

AI tools

Tools

Figma

Adobe Creative Suite

Job description

What you\'ll do

As a UX Design Manager, you will play a pivotal role in shaping the customer experience across all digital touchpoints across CTC (including Marks & Sport Chek).

UX Design Manager will influence and inspire UX designers to ensure customer centricity when designing ‘best-in-class’ digital experiences that add value to customers and grow our business.

While fostering a culture of innovation and excellence within your UX design team, you will be responsible for ensuring that customer-centric design principles are at the heart of every project while the team delivers production ready designs for eCommerce and Banking Web, Mobile Apps and Kiosks, synthesizing in-store and out-of-store digital experiences.

• Deliver on customer centricity through coordination of user research into design processes to ensure teams are validating and iterating based on customer insights.

• Manage, coach and grow UX Designers within the practice delivering with industry leading web, mobile and kiosk design patterns.

• Research and define UX Design best practices and principles for designers to follow.

• Represent UX team, share updates, and gain support from partnering departments within the company (product, development, quality assurance, etc.).

• Work with Product Managers and Engineering leads to contribute to product planning and feature definition, leveraging qualitative and quantitative data to help drive informed decision-making.

• Help the team balance tactical and strategic priorities, ensuring that UX design, prototyping and user feedback are consistently used to maximum impact in the development process.

• Ensure UX designers are delivering accessible, compliant, experiences for all required standards.

What you bring

• A minimum of 10+ years experience creating exceptional digital experiences at either a digital agency or eCommerce company in a UX Design role or similar.

• 3+ years experience managing a UX Design team

• Experience collaborating with UX Strategists, UX & UI Designers, Researchers and Copywriters building ‘best-in-class’ digital experiences.

• Ability to nurture talent and provide inspiring constructive feedback to designers and fellow managers.

• Must be self-motivated and driven to deliver quality, focus & vision as they craft their team and deliver on customer centricity.

• Expert working knowledge of Figma, Adobe Creative Suite and AI tools with strong interpersonal skills specific to verbal and oral communication and collaboration.

About Us

Canadian Tire Corporation, Limited (“CTC”) is one of Canada’s most admired and trusted companies.With more than 90 Owned Brands, 1,700 retail locations, financial services, exemplary e-commerce capabilities, and exciting market-leading merchandising strategies. We dream big and work as one to innovate with purpose for our customers at every level of our business, investing in new technologies and products, and doubling down on top talent to drive the company forward. We offer competitive salaries and wages to CTC employees, as well as store discounts, supported learning through our Triangle Learning Academy, Canadian Tire Profit Sharing, and retirement and savings programs for eligible employees. As part of our enhanced flex benefits program, we offer mental health benefits in the amount of $5,000 per year for benefits-eligible employees and their families, including total well-being, and mental health tools and resources for all employees. Join us in helping to make life in Canada better through living and working our Core Values: we are innovators and entrepreneurs at our core, outcomes drive us, inclusion is a must, we are stronger together and we take personal responsibility. It is an especially exciting time to join CTC and its family of companies where career opportunities are wide-ranging! Join us, where there\'s a place for you here.

Our Commitment to Diversity, Inclusion and Belonging

We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.

Accommodations

We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.