Utility Services Rep

Enbridge; North Bay; On-site; CAD 54,000 - 64,000; Full time

Job summary

Enbridge in North Bay, Ontario, seeks a Regular-Full time Utility Services Representative. You will perform pipeline maintenance, appliance inspections and emergency response, ensuring safety and customer service standards are met.

The role requires Grade 12 education, a path to a Pipeline Inspector's Certificate, and progression through USR steps (C2 to A1). Excellent communication and a valid driver’s license are essential for this on-site position.

Qualifications

• Minimum of Grade 12 education or equivalent and show an active interest in natural gas utility operations work and be able to learn from experienced team members.
• Should be able to obtain a Pipeline Inspector's Certificate as established by the TSSA for natural gas distribution utilities within the required timeframe.
• Candidates are required to progress satisfactorily through all USR progression steps (C2 to A1)

Responsibilities

• Safe and efficient execution of operations work including pipeline repairs and maintenance, valve inspection and maintenance, construction inspection, customer and distribution station maintenance, natural gas appliance inspection and activation, utilization inspections and infractions and other duties as required.
• Perform natural gas emergency response activities including line-breaks, leak and odour investigations, liaise with fire and police officials, TSSA Inspectors and others as required.
• Interact with external customers, maintaining a positive and professional manner that builds the Company image.
• Promote distribution system protection/damage prevention awareness including third party observation activities.
• Perform high quality work in accordance with company standards and procedures.
• Wear and maintain company uniforms and safety apparel.
• Participate in standby rotation as required, and shift work may be required.
• Must be physically capable to perform strenuous manual labour and be able to wear all appropriate safety and personal protective equipment.
• Mandatory - Mechanical Reasoning Test

Skills

Excellent communication

Customer service focus

Safety awareness

Education

Grade 12 education

Pipeline Inspector's Certificate (to be obtained)

Job description

Posting End Date: October 22, 2026

Employee Type: Regular-Full time

Union/Non: This is a unionized position

Bargaining Unit/ Local: USW Local 2020 North Bay Operations

Primary Location: North Bay, ON

Rate Classification/Pay Range: C2 - A1 - $39.55 - $46.34 per hour.

Number of Available Positions: One (1) Regular Full-Time Position

Do you have a strong technical background, excellent communication skills, and a focus on customer service?

At Enbridge, our Utility Services Representatives interact with over 4 million customers across Ontario by performing crucial tasks such as natural gas pipeline maintenance, appliance inspections, and responding to natural gas emergencies. Above all else, they ensure safety takes precedent in all tasks!

As a USR, you will receive top-level technical training to maximize your career path, skills and expertise that can lead to future career opportunities across the company.

What you will do (Responsibilities)

• Safe and efficient execution of operations work including pipeline repairs and maintenance, valve inspection and maintenance, construction inspection, customer and distribution station maintenance, natural gas appliance inspection and activation, utilization inspections and infractions and other duties as required.
• Perform natural gas emergency response activities including line-breaks, leak and odour investigations, liaise with fire and police officials, TSSA Inspectors and others as required.
• Interact with external customers, maintaining a positive and professional manner that builds the Company image.
• Promote distribution system protection/damage prevention awareness including third party observation activities.
• Perform high quality work in accordance with company standards and procedures.
• Wear and maintain company uniforms and safety apparel.
• Participate in standby rotation as required, and shift work may be required.

Who you are (Qualifications)

• You will have the following combination of education and experience:
• Must meet the Company's requirements as to "General Qualifications".
• Minimum of Grade 12 education or equivalent and show an active interest in natural gas utility operations work and be able to learn from experienced team members.
• Should be able to obtain a Pipeline Inspector's Certificate as established by the TSSA for natural gas distribution utilities within the required timeframe.
• Candidates are required to progress satisfactorily through all USR progression steps (C2 to A1)
• Excellent interpersonal and communication skills.
• Currently hold and retain appropriate driver's license (G2 or G) and maintain satisfactory driving record.
• Basic computer skills and ability to learn related company software.
• Must meet criteria for response while on standby and be prepared to work shifts as required.
• Must be physically capable to perform strenuous manual labour and be able to wear all appropriate safety and personal protective equipment.
• Mandatory - Mechanical Reasoning Test

Additional Information

NOTE: As this position is within the Local Bargaining Unit identified above, please note that members will be given first consideration.

Artificial Intelligence

Enbridge is committed to using AI responsibly. AI may assist with certain recruiting activities, but it is not used to make employment decisions. All employment decisions are made by people.

Equal Opportunity Employer Statement

At Enbridge, we are dedicated to our core value of Inclusion. We are proud to be an Equal Opportunity Employer . We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, disability, or any other reason protected by federal, state, or local law. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting [e-mail].

Information for Applicants

We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.

Security Screening

Final candidates for this position may be required to undergo a security screening, including a criminal records check.

To learn more about us, visit www.enbridge.com