Utility Customer Service Specialist - Billing & Accounts

The MEARIE Group; Wasaga Beach; On-site; CAD 35,000 - 50,000; Full time

Job summary

A community-focused utility company is seeking a Customer Service Representative to handle customer inquiries and maintain accounts in Wasaga Beach. This role requires excellent customer service and communication skills, as well as the ability to manage multiple tasks in a fast-paced environment. Applicants should have a minimum of 3 years' experience in customer service. Interested candidates can apply via email by November 17th, 2025.

Qualifications

• Minimum 3 years of experience in customer service or call centre.
• Knowledge of cash handling.
• Familiarity with regulatory requirements (OEB, IESO, OHSA) is an asset.

Responsibilities

• Provide front-line service regarding billing inquiries.
• Manage multiple customer accounts and inquiries.
• Set up accounts and process customer changes.

Skills

Interpersonal skills

Time-management

Attention to detail

Customer service skills

Communication skills

Education

Full secondary school education

Post-secondary education (asset)

Job description

A community-focused utility company is seeking a Customer Service Representative to handle customer inquiries and maintain accounts in Wasaga Beach. This role requires excellent customer service and communication skills, as well as the ability to manage multiple tasks in a fast-paced environment. Applicants should have a minimum of 3 years' experience in customer service. Interested candidates can apply via email by November 17th, 2025.