user support technician

Cellular Point; Vaughan; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading technology support firm in Vaughan is seeking a Technical Support Specialist to manage the performance of computer systems and assist users facing difficulties. The ideal candidate will have a College education and 1-2 years of experience, with strong skills in networking security and interpersonal communication. This role offers a permanent position with 37.5 hours of work per week.

Benefits

Parking available

Qualifications

• 1-2 years of experience in a technical support role.
• Ability to supervise a team of 5-10 support workers.
• Experience in setting up computer networks and systems.

Responsibilities

• Give access to computer networks.
• Report on the performance of computer systems and networks.
• Respond to users experiencing difficulties.
• Provide advice and training to users.

Skills

Networking security

Client focus

Attention to detail

Efficient interpersonal skills

Ability to multitask

Education

College / CEGEP

Tools

Cellular phone

Job description

Education and Experience

• Education : College / CEGEP
• Experience : 1 year to less than 2 years

Tasks

• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations

Supervision

• 5-10 people

Computer and technology knowledge

• Networking security

Transportation / travel information

• Public transportation is available

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Repetitive tasks
• Attention to detail

Own tools / equipment

• Cellular phone

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Initiative
• Organized
• Team player
• Ability to multitask

Other benefits

• Parking available
• Work Term : Permanent
• Work Language : English
• Hours : 37.5 hours per week