user support technician

Government of Canada; Vancouver; On-site; CAD 50,000 - 70,000; Full time

Job summary

A governmental organization in Metro Vancouver is seeking IT support personnel responsible for user assistance, computer network access, and reporting system performance. Candidates should have relevant IT qualifications and experience, alongside strong communication skills and the ability to manage time effectively in a high-pressure environment. This role mandates on-site work, with benefits including health coverage.

Benefits

Health benefits

Paramedical services coverage

Qualifications

• 1 year to less than 2 years of experience required.
• Ability to work under pressure and meet tight deadlines.
• Experience with various software and operating systems.

Responsibilities

• Provide access to computer networks and assist users.
• Report on performance of systems and troubleshoot issues.
• Provide training and customer service support.

Skills

Client focus

Excellent oral communication

Excellent written communication

Time management

Education

College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Tools

MS Office

MS Windows

TCP/IP

Wireless networks

Job description

Overview

Languages: English

Education

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
• or equivalent experience

Experience

1 year to less than 2 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Provide business systems, network and Internet support to users in response to identified difficulties
• Provide customer service

Experience and specialization

• Android
• iOS
• MAC
• Desktop applications
• File management software
• Security software
• Multimedia software
• Presentation software
• Website creation and management software
• Mac OS
• MS Office
• MS Windows
• TCP/IP
• Wireless networks

Additional information

• Work under pressure
• Tight deadlines
• Repetitive tasks
• Attention to detail
• Sitting

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Initiative
• Judgement
• Organized
• Team player
• Ability to multitask
• Time management
• Honesty

Benefits

• Health benefits
• Paramedical services coverage