user support technician

Geekplus Canada Limited; Toronto; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading technology service provider in Toronto is seeking a Technical Support Analyst to assist users with computer systems. You will report on performance issues, provide solutions, and supervise a team of support staff. Candidates should have 1-2 years of experience, knowledge of Linux, and excellent problem-solving abilities. This role offers health and financial benefits alongside a permanent position.

Benefits

Dental plan

Disability benefits

Health care plan

Vision care benefits

Pension plan

Qualifications

• 1 to 2 years of experience in a technical support role.
• Ability to report on system performance and provide customer service.
• Strong problem-solving skills and ability to supervise technical support staff.

Responsibilities

• Report on the performance of computer systems and networks.
• Respond to users experiencing difficulties with computers.
• Provide business systems, network, and Internet support.

Skills

Linux

MS Office

Education

College / CEGEP

Job description

Education

• College / CEGEP

Tasks

• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Provide customer service

Computer and technology knowledge

• Linux
• MS Office

Experience

• 1 year to less than 2 years

Health benefits

• Dental plan
• Disability benefits
• Health care plan
• Vision care benefits

Financial benefits

• Pension plan

Durée de l'emploi : Permanent

Langue de travail : Anglais

Heures de travail : 40 hours per week