user support technician

TCP Simple Technologies; Surrey; On-site; CAD 30,000 - 60,000; Full time

Job summary

A regional technology company in Surrey is hiring a technical support specialist. The role involves providing access to computer networks, reporting system performances, and responding to user challenges. Candidates must have a college education and experience in technical support. Strong communication skills are essential. The job requires on-site presence with no remote options. Join us to help maintain and optimize user technology experiences.

Qualifications

• Proficient in English communication.
• Experience in technical support for computer systems.
• Ability to supervise and train other staff.

Responsibilities

• Provide access and support for computer networks.
• Report on system performance and user difficulties.
• Conduct training for users on technology solutions.
• Maintain a log of issues and solutions for reference.

Education

College/CEGEP

Job description

Overview

Languages

English

Education

• College/CEGEP

Experience

7 months to less than 1 year

On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Supervise other technical support workers in this group
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations
• Provide customer service