User Support Technician

DCS Technologies Inc.; Surrey; On-site; CAD 30,000 - 60,000; Full time

Job summary

A technology solutions provider located in Surrey is seeking a User Support Technician to provide first-line technical support for hardware and software issues. The ideal candidate will have a college diploma in computer science or related fields and excellent communication skills in English. You will assist clients by diagnosing and resolving their tech challenges effectively. This role offers a competitive hourly rate of $35.00 for 40 hours a week.

Qualifications

• Candidates should have good communication skills in English.
• Equivalent experience may replace formal education.

Responsibilities

• Provide first-line technical support for computer hardware, software, and network issues.
• Communicate with users to determine and document problems experienced.
• Consult user guides and manuals for solutions.
• Provide advice and training to users.
• Ensure all software is installed and working according to client needs.
• Maintain records of data communication transactions and actions taken.

Skills

Good communication skills in English

Education

College diploma in computer science, network administration, or related field

Job description

At DCS Technologies Inc., we are passionate about empowering businesses through innovative and dependable IT solutions. With a commitment to excellence, integrity, and long-term partnerships, we specialize in delivering tailored software and technology services that drive growth, boost productivity, and ensure digital resilience.

We are looking to hire a User Support Technician. User Support Technicians provide first-line technical support for computer hardware, software, and network issues, diagnosing and resolving problems. The right candidate will perform the following tasks:

• Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
• Provide excellent technical support to clients by communicating with them and resolving their concerns regarding software
• Consult user guides, technical manuals, and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Ensure all software is professionally installed and working according to the client’s needs
• Participate in the redesign of applications and managed IT solutions software
• Maintain records of data communication transactions, problems, and remedial actions taken or installation activities taken

We are located at 8333 130 St., Surrey, BC V3W 7X4

Compensation: $35.00 per hour, 40 hours per week.

Skills requirement:

We are looking for a candidate with a college diploma in computer science, network administration, or a related field. Equivalent experience may replace formal education good communication skills in English.