user support technician

Government of Canada; Regina; On-site; CAD 30,000 - 60,000; Full time

Job summary

A government agency in Canada seeks an IT support specialist to provide assistance at a physical location. The role includes reporting on system performance, training users, and handling technical issues. The ideal candidate should possess at least a college diploma and 2 to 3 years of experience in IT support. This position does not offer remote work options.

Qualifications

• 2 years to less than 3 years of experience in IT or technical support.

Responsibilities

• Report on the performance of computer systems and networks.
• Respond to users experiencing difficulties with computer.
• Consult user guides, technical manuals and other documents to research and implement solutions.
• Provide advice and training to users in response to identified difficulties.
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
• Perform Web-server backup and recovery operations.

Education

College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Job description

Languages

English

Education

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Experience

2 years to less than 3 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations

Area of work experience

• Quality assurance or control

Security and safety

• Criminal record check