user support technician

Efovinity Inc; Oakville; On-site; CAD 40,000 - 60,000; Full time

Job summary

A technology company in Oakville, Ontario, is seeking a Technical Support Analyst to respond to user difficulties and provide training. The ideal candidate will have a Bachelor's degree and 1-2 years of experience in technical support. Responsibilities include maintaining logs of problems and solutions, supervising other staff, and providing customer service. This is a permanent position, requiring 35 to 40 hours of work per week.

Qualifications

• 1 year to less than 2 years of experience in technical support.
• Ability to consult user guides and technical manuals.
• Experience in providing user training.

Responsibilities

• Respond to users experiencing difficulties with computer.
• Consult user guides, technical manuals, and other documents.
• Provide advice and training to users.
• Maintain a problems and solutions log.
• Participate in redesign of applications.
• Supervise other technical support workers.
• Provide business systems and network support.
• Set up equipment for employee use.
• Perform Web-server backup and recovery operations.
• Provide customer service.

Skills

Problem solving

Technical support

Customer service

Education

Bachelor's degree

Job description

Qualifications

• Education: Bachelor\'s degree
• Experience: 1 year to less than 2 years

Responsibilities

• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations
• Provide customer service

Work conditions

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Repetitive tasks
• Work Term: Permanent
• Work Language: English
• Hours: 35 to 40 hours per week