user support technician

Government of Canada; Montreal; On-site; CAD 40,000 - 60,000; Full time

Job summary

A federal government entity in Montreal is seeking a professional to provide computer network support and user training. Responsibilities include ensuring accessibility to networks, responding to user issues, and performing equipment setups. The role requires a relevant diploma and 1-2 years of experience. On-site work is mandatory; no remote options available. Offering benefits like free parking for employees.

Benefits

Free parking available

Qualifications

• 1 year to less than 2 years of experience in relevant field.
• Ability to provide network support and training to users.
• Experience in managing incidents and performing web-server operations.

Responsibilities

• Provide access to computer networks.
• Report on computer systems and networks performance.
• Respond to user difficulties with computers.
• Set up equipment for employee use.

Skills

English or French

Attention to detail

Multitasking

Efficient interpersonal skills

Organized

Customer service

Education

Non-university certificate or diploma from a program of 1 to 2 years

Job description

Languages

English or French

Education

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Experience

1 year to less than 2 years

Work location

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Hospital/health care establishment/health institution
• Office building

Responsibilities and Tasks

• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Provide advice and training to users in response to identified difficulties
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations
• Provide customer service
• Manage incidents

Supervision

• No supervision responsibility

Work conditions and physical capabilities

• Work under pressure
• Attention to detail

Personal suitability

• Accurate
• Efficient interpersonal skills
• Organized
• Ability to multitask

Other benefits

• Free parking available