user support technician

G & C Logistics; Mississauga; On-site; CAD 40,000 - 50,000; Full time

Job summary

A logistics company in Mississauga is seeking a Technical Support professional. You will provide assistance with computer networks, support users, and manage incidents. Ideal candidates will have a secondary school graduation certificate and 7 months of relevant experience. This permanent position offers 40 hours of work per week with a focus on customer service.

Qualifications

• 7 months to less than 1 year of experience required.
• Ability to consult user guides and technical manuals.
• Experience in setting up computer equipment.

Responsibilities

• Give access to computer networks.
• Respond to users experiencing difficulties with computer.
• Collect, organize and maintain a problems and solutions log.

Skills

Technical support

Customer service

Problem-solving

Education

Secondary (high) school graduation certificate

Job description

• Education: Secondary (high) school graduation certificate
• Experience: 7 months to less than 1 year

Tasks

• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations
• Provide customer service
• Manage incidents

Supervision

• 1 to 2 people
• Work Term: Permanent
• Work Language: English
• Hours: 40 hours per week