user support technician

VIANNEY MOBILE LTD.; Grande Prairie; On-site; CAD 30,000 - 60,000; Full time

Job summary

A technology services company in Grande Prairie is looking for a full-time Technical Support Specialist to provide user assistance and maintain computer systems. Candidates should have a college education and at least 1 year of experience in technical support. Responsibilities include troubleshooting, user training, and supervising other staff. The position requires on-site work with no option for remote work.

Qualifications

• 1 year to less than 2 years of experience in technical support.
• Experience with computer systems and networks.

Responsibilities

• Report on performance of computer systems and networks.
• Respond to users experiencing difficulties with computer systems.
• Provide advice and training to users in response to identified difficulties.

Skills

Technical support expertise

User training

Problem-solving

Education

College/CEGEP

Job description

Posted on October 22, 2025 by Employer details VIANNEY MOBILE LTD.

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Job details

• Salary 36.00 hourly / 30 to 35 hours per week
• Terms of employment Permanent employment Full time
• Starts as soon as possible
• Source Job Bank #3421362

Overview

Languages

Education

• College/CEGEP

Experience

1 year to less than 2 years

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer systems
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations
• Provide customer service

Who can apply for this job?

You can apply if you are:

• a permanent resident of Canada
• a temporary resident of Canada with a valid work permit

Do not apply if you are not authorized to work in Canada. The employer will not respond to your application.

Advertised until

2025-11-21

Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.