user support technician

VIANNEY MOBILE LTD.; Grande Prairie; On-site; CAD 30,000 - 60,000; Full time

Job summary

A technology service provider in Grande Prairie is seeking a full-time technical support professional to report on systems performance and assist users facing difficulties. This role requires 2 to 3 years of experience in a similar position and a college/CEGEP education. The job offers a salary of $36 per hour for 30 to 35 hours each week, with no option for remote work. Applicants must be authorized to work in Canada.

Qualifications

• 2 years to less than 3 years of experience in technical support.
• Ability to consult user guides and technical manuals for solutions.
• Experience in supervising other technical support workers.

Responsibilities

• Report on the performance of computer systems and networks.
• Respond to users experiencing difficulties with computer.
• Provide advice and training to users in response to identified difficulties.
• Set up equipment for employee use, ensuring proper installation.
• Perform web-server backup and recovery operations.

Skills

Technical support

Problem-solving

User training

System performance reporting

Education

College/CEGEP

Job description

Posted on December 01, 2025 by a licensed third-party for Employer details VIANNEY MOBILE LTD.

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Job details

• Salary 36.00 hourly / 30 to 35 hours per week
• Terms of employment Permanent employment Full time
• Starts as soon as possible
• Source Job Bank #3456007

Education

• College/CEGEP

Experience

2 years to less than 3 years

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations
• Provide customer service

Who can apply for this job?

You can apply if you are:

• a permanent resident of Canada
• a temporary resident of Canada with a valid work permit

Do not apply if you are not authorized to work in Canada. The employer will not respond to your application.

Advertised until

2025-12-31

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