user support technician

Calgary Trail Family Medical Clinic; Edmonton; On-site; CAD 30,000 - 60,000; Full time

Job summary

A local medical clinic in Edmonton is seeking a full-time technical support worker. The position involves providing support and training to users, supervising other technical support personnel, and maintaining system performance logs. Ideal candidates have a college education and strong technical support skills. This role is office-based, with no remote work opportunities.

Qualifications

• Experience in providing technical support and customer service.
• Ability to supervise and train other technical support workers.

Responsibilities

• Provide technical support and advice to users.
• Supervise technical support workers.
• Maintain problem and solutions log.

Skills

Technical support skills

Customer service

Problem-solving

Ability to train users

Education

College/CEGEP

Job description

Posted onOctober 29, 2025 by a licensed third-party for Employer details Calgary Trail Family Medical Clinic

Job details

• Location Edmonton , AB T6H 5W8
• Salary 36.50 hourly / 35 to 40 hours per week
• Terms of employment Permanent employment Full time
• Starts as soon as possible
• Source Job Bank #3433729

Education

• College/CEGEP

Experience

1 to less than 7 months

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Provide customer service

This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:

Employment groups

• Support for newcomers and refugees
  • Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees
• Support for youths
  • Provides awareness training to employees to create a welcoming work environment for youth
• Support for Indigenous people
  • Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers
• Supports for visible minorities
  • Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities

Who can apply for this job?

The employer accepts applications from:

• Canadian citizens and permanent or temporary residents of Canada
• other candidates, with or without a valid Canadian work permit

Advertised until

2025-11-28

Important notice

Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.