user support technician

E-NET SOLUTIONS INC.; Calgary; On-site; CAD 30,000 - 60,000; Full time

Job summary

A technology solutions provider in Calgary is seeking a Technical Support Specialist. In this role, you'll respond to computer issues and supervise a team while willing to travel frequently. The ideal candidate must have strong interpersonal skills and experience with various networking technologies. Competitive hourly pay of $30.00 to $38.00, requiring a valid driver's license and the ability to travel regularly.

Qualifications

• Must be a permanent resident or have a valid work permit for Canada.
• Experience in providing customer service and technical support.
• Ability to troubleshoot and maintain networks.

Responsibilities

• Respond to users experiencing difficulties with computers.
• Supervise other technical support workers.
• Maintain and administer the use of networks.

Skills

Client focus

Efficient interpersonal skills

Ability to multitask

Tools

Networking software

MS Office

Communication software

Job description

Posted on November 17, 2025 by Employer details E-NET SOLUTIONS INC.

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Job details

• Work location On the road
• Salary 30.00 to 38.00 hourly (To be negotiated) / 30 to 40 hours per week
• Terms of employment Permanent employment Full time

Work locations may vary. Frequent or constant travel is required from the employee.

Responsibilities

• Respond to users experiencing difficulties with computers
• Consult user guides, technical manuals, and other documents to research and implement solutions
• Provide advice and training to users identified with difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Supervise other technical support workers in this group
• Provide business systems, network, and Internet support to users identified with difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Provide customer service
• Maintain, troubleshoot and administer the use of local area networks (LANs), wide area networks (WANs), mainframe networks and computer workstations and peripheral equipment

Computer and technology knowledge

• Networking software
• Networking hardware
• Networking security
• Extranet
• Intranet
• Internet
• Servers
• Desktop applications
• Presentation software
• Communication software
• MS Office
• MS Windows
• SharePoint
• TCP/IP

Transportation/travel information

• Own vehicle
• Willing to travel
• Willing to travel regularly
• Valid driver's licence

Work conditions and physical capabilities

• Fast‑paced environment
• Work under pressure
• Physically demanding
• Ability to distinguish between colours
• Combination of sitting, standing, walking
• Standing for extended periods
• Bending, crouching, kneeling

Own tools/equipment

• Computer

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Initiative
• Judgement
• Organized
• Team player
• Ability to multitask
• Time management
• As per collective agreement

Who can apply for this job?

You can apply if you are:

• a permanent resident of Canada
• a temporary resident of Canada with a valid work permit

Do not apply if you are not authorized to work in Canada. The employer will not respond to your application.

Advertised until

2025-12-17

Important notice

This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.