user support technician

Government of Canada; Calgary; On-site; CAD 50,000 - 70,000; Full time

Job summary

A government agency in Calgary, Alberta, is looking for a Computer Support Specialist. The ideal candidate will help users troubleshoot technical issues, provide training, and maintain networks. Candidates must have a relevant trades certificate and 1-2 years of experience. This role requires significant travel and offers robust health benefits including dental and vision care.

Benefits

Dental plan

Vision care benefits

Qualifications

• 1 to 2 years of experience in computer support.
• Knowledge of networking software and hardware.
• Ability to provide customer service and technical support.

Responsibilities

• Respond to users experiencing difficulties with computer.
• Provide advice and training to users.
• Set up and maintain computer systems and networks.

Skills

Computer support specialist

Client focus

Team player

Education

Other trades certificate or diploma

Tools

MS Office

MS Windows

SharePoint

Job description

Overview Languages

English

Education

• Other trades certificate or diploma
• or equivalent experience
• Computer support specialist

Experience

1 year to less than 2 years

On the road

Work locations may vary. Frequent or constant travel is required from the employee.

Responsibilities Tasks

• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Provide customer service
• Manage incidents
• Maintain, troubleshoot and administer the use of local area networks (LANs), wide area networks (WANs), mainframe networks and computer workstations and peripheral equipment

Supervision

• No supervision responsibility

Experience and specialization: Computer and technology knowledge

• Device drivers
• Networking software
• Networking hardware
• Networking security
• Extranet
• Intranet
• Internet
• Servers
• Desktop applications
• Presentation software
• Communication software
• MS Office
• MS Windows
• SharePoint
• TCP/IP

Additional information: Transportation/travel information

• Own vehicle
• Willing to travel
• Willing to travel regularly
• Valid driver's licence

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Physically demanding
• Manual dexterity
• Attention to detail
• Ability to distinguish between colours
• Sitting
• Combination of sitting, standing, walking
• Standing for extended periods
• Bending, crouching, kneeling

Own tools/equipment

• Computer
• Cellular phone

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Initiative
• Judgement
• Organized
• Team player
• Ability to multitask
• Time management
• Honesty

Benefits Health benefits

• Dental plan
• Vision care benefits

Financial benefits

• As per collective agreement