User Support Technician

Government of Canada; Burlington; On-site; CAD 30,000 - 60,000; Full time

Job summary

A government agency is seeking a Technical Support Analyst to assist users with computer networks, provide training, and manage incidents. This role requires a minimum of 7 months of relevant experience. The position is on site in Burlington, Canada, which means work must be completed at the physical location without a remote option. Responsibilities include supervising other technical staff and maintaining a log of problems and solutions.

Qualifications

• Minimum 7 months of experience in technical support.
• Ability to consult user guides and manuals.

Responsibilities

• Give access to computer networks.
• Report on the performance of systems and networks.
• Provide advice and training to users.
• Collect and maintain a solutions log.
• Participate in application redesign.

Education

College/CEGEP

Job description

Overview Languages

English

Education

• College/CEGEP

Experience

7 months to less than 1 year

On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities Tasks

• Give access to computer networks
• Report on the performance of computer systems and networks
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Supervise other technical support workers in this group
• Provide customer service
• Manage incidents