user support technician

Cancomm Contracting Ltd; Abbotsford; Remote; CAD 30,000 - 60,000; Full time

Job summary

A telecommunications firm is seeking a user support technician to provide remote support from Abbotsford, BC. In this permanent and full-time role, you will report on system performance, assist users, and train them in troubleshooting. Candidates should have a College/CEGEP education and 2-3 years of relevant experience. The ideal candidate will possess strong client focus, efficient interpersonal skills, and the ability to multitask. Work arrangements include early morning to evening shifts.

Qualifications

• 2 years to less than 3 years of experience in a technical support role.
• Ability to research and implement solutions from user guides and technical manuals.

Responsibilities

• Report on the performance of computer systems and networks.
• Respond to users experiencing difficulties with their computers.
• Provide advice and training to users in response to identified difficulties.
• Collect and maintain a problems and solutions log for technical support.

Skills

Client focus

Efficient interpersonal skills

Organized

Team player

Ability to multitask

Education

College/CEGEP

Job description

Job Details

Position: user support technician

Employer: Cancomm Contracting Ltd

Posted on: December 03, 2025

Location: Remote (Abbotsford, BC)

Salary: $36.70 per hour (40 hours per week)

Employment terms: Permanent, full time. Shift options: Early morning, Morning, Day, Evening.

Work setting: Telecommunications industry.

Responsibilities

• Report on the performance of computer systems and networks.
• Respond to users experiencing difficulties with computer.
• Consult user guides, technical manuals and other documents to research and implement solutions.
• Provide advice and training to users in response to identified difficulties.
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts.
• Provide business systems, network and Internet support to users in response to identified difficulties.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
• Perform Web-server backup and recovery operations.
• Provide customer service.

Qualifications

Education: College/CEGEP.

Experience: 2 years to less than 3 years.

Personal suitability

• Client focus.
• Efficient interpersonal skills.
• Organized.
• Team player.
• Ability to multitask.

Who can apply for this job?

• Canadian citizens and permanent or temporary residents of Canada.
• Other candidates, with or without a valid Canadian work permit.

Advertised until

2025-12-24

Important notice

This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.

Remote job disclaimer

The minimum wage of this job is calculated based on the location of the employer. This might be different from the minimum wage currently offered in your province or territory.