user support technician

Techno Way Installation ltd.; Abbotsford; On-site; CAD 30,000 - 60,000; Full time

Job summary

A technology installation company in Abbotsford is seeking a Technical Support Analyst to assist users facing difficulties with computers. Responsibilities include troubleshooting, providing training, and logging issues. Candidates must have a secondary school diploma and 1-2 years of experience in technical support. This is a permanent, full-time job located on-site, offering $37.00 hourly for 35 to 40 hours a week.

Qualifications

• 1-2 years of experience in technical support.
• Ability to work on-site and provide direct user assistance.
• Experience with network and internet support.

Responsibilities

• Respond to users experiencing difficulties with computers.
• Consult user guides and technical manuals for solutions.
• Collect and maintain a log of problems and solutions.
• Set up equipment for employee use.
• Provide business systems and network support.

Skills

Technical problem solving

Customer service

User training

Education

Secondary (high) school graduation certificate

Job description

Employer: Techno Way Installation Ltd.

Job details

• Location: Abbotsford, BC V2T 3R7
• Salary: $37.00 hourly / 35 to 40 hours per week
• Terms of employment: Permanent employment Full time
• Starts as soon as possible

Education

• Secondary (high) school graduation certificate

Experience

1 year to less than 2 years

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Provide customer service

Who can apply for this job?

You can apply if you are:

• a permanent resident of Canada
• a temporary resident of Canada with a valid work permit

Do not apply if you are not authorized to work in Canada. The employer will not respond to your application.

Advertised until

2025-12-18