user support technician

Government of Canada; Abbotsford; On-site; CAD 35,000 - 45,000; Full time

Job summary

A governmental organization is seeking a Technical Support Analyst in Abbotsford, Canada. This role involves responding to user difficulties, consulting documentation to resolve issues, and providing on-site customer service. Candidates must possess a secondary school graduation certificate and have 1-2 years of relevant experience. The position requires physical attendance at the workplace with no remote work options.

Qualifications

• Experience in providing technical support and user assistance.
• Ability to consult user guides and technical manuals.
• Strong customer service skills.

Responsibilities

• Respond to users experiencing computer difficulties.
• Consult guides to implement solutions.
• Provide advice and training to users.

Skills

Customer service

Technical problem-solving

Computer installation

Education

Secondary (high) school graduation certificate

Job description

Overview

Languages: English

Education

• Secondary (high) school graduation certificate

Experience

1 year to less than 2 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Provide customer service