user support analyst

Umbrella Consulting; Burnaby; On-site; CAD 60,000 - 80,000; Full time

Job summary

A local consulting firm in Burnaby is looking for a full-time Network and System Administrator. Responsibilities include managing computer networks, troubleshooting user issues, and providing technical support. Candidates should have a diploma in Computer Science and experience in a similar role. This position requires working on-site and offers a salary of $36.60 per hour for 35 hours per week. Applications are accepted from Canadian citizens, permanent residents, and other candidates with or without a valid work permit.

Qualifications

• Post-secondary diploma from a program of 1 to 2 years.
• Experience in computer network and system administration.
• Ability to provide business systems support.

Responsibilities

• Provide access to computer networks.
• Report on the performance of computer systems and networks.
• Respond to user difficulties with computers.
• Participate in the redesign of applications.

Skills

Network and system administration

Client focus

Troubleshooting skills

Education

College diploma in Computer Science

Tools

MS Office

Database software

Security software

Job description

Job details

• Location Burnaby , BC V5C 6P9
• Salary 36.60 hourly / 35 hours per week
• Terms of employment Permanent employment Full time
• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
• Computer science
• Network and system administration/administrator

Experience

Experience an asset

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Consulting firm
• Private company, corporation or industry
• Private sector

Responsibilities

• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations
• Provide customer service

Computer and technology knowledge

• Security software
• Multimedia software
• Word processing software
• Presentation software
• Communication software
• Project management software
• Programming software
• Database software
• MS Office
• MS Windows
• Spreadsheet

Area of work experience

• Quality assurance or control

Area of specialization

• Project management

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Handling heavy loads
• Ability to distinguish between colours

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Initiative
• Judgement
• Organized
• Team player
• Ability to multitask
• Time management
• Bonus

Who can apply for this job?

The employer accepts applications from:

• Canadian citizens and permanent or temporary residents of Canada
• other candidates, with or without a valid Canadian work permit

Advertised until

2025-12-25