user support analyst

Government of Canada; Burnaby; On-site; CAD 60,000 - 80,000; Full time

Job summary

A government organization in Burnaby is seeking a skilled technical support individual responsible for network administration and user support. The ideal candidate will manage incidents, provide effective communication, and work under pressure in a fast-paced environment. A diploma in computer science or a related field is preferred, with a strong focus on client service and interpersonal skills.

Benefits

Health care plan

Bonus

Qualifications

• Experience an asset in computer/network administration.
• Knowledge in security software and MS Office essential.
• Ability to manage incidents and provide customer service.

Responsibilities

• Give access to computer networks.
• Report on the performance of computer systems.
• Provide business systems, network, and Internet support to users.

Skills

Computer and technology knowledge

Excellent written communication

Excellent oral communication

Client focus

Ability to multitask

Education

College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Computer science

Tools

MS Office

Security software

Database software

Spreadsheet software

Job description

Overview

Languages: English

Education

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
• or equivalent experience
• Computer science
• Network and system administration/administrator

Experience

Experience an asset

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Consulting firm
• Private company, corporation or industry
• Private sector

Responsibilities Tasks

• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations
• Provide customer service
• Manage incidents

Supervision

• No supervision responsibility

Experience and specialization

Computer and technology knowledge

• Security software
• Multimedia software
• Word processing software
• Presentation software
• Communication software
• Project management software
• Programming software
• Database software
• MS Office
• MS Windows
• Spreadsheet

Area of work experience

• Quality assurance or control

Area of specialization

• Project management

Additional information

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Repetitive tasks
• Handling heavy loads
• Manual dexterity
• Attention to detail
• Ability to distinguish between colours
• Sitting

Own tools/equipment

• Cellular phone

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Initiative
• Judgement
• Organized
• Team player
• Ability to multitask
• Time management
• Honesty

Benefits

Health benefits

• Health care plan

Financial benefits

• Bonus