Urgent Community Response / Virtual Ward Healthcare Support Worker

NHS Jobs; Peterborough; On-site; CAD 32,000 - 46,000; Full time

Job summary

NHS Jobs is seeking an Urgent Community Response / Virtual Ward Healthcare Support Worker to join a team delivering home-based care. You will participate in patient visits, perform clinical observations, collect samples, and maintain confidential records across digital systems.

The role includes training, adherence to safety policies, and collaboration with registered professionals to ensure smooth service delivery and timely care for patients in the community.

Qualifications

• Educational: Undertake and complete relevant competency packages.
• Educational: Highlight additional training requirements relevant to your role, and identify when mandatory training due for updates.
• Educational: Participate in own appraisal and review process.
• Educational: Keep up to date with current changes in practice sharing the knowledge within the team.

Responsibilities

• 1. Working as part of a team visit patients at home.
• 2. Assist in delivering a high standard of holistic care to these patients, promoting their equality and dignity at all times.
• 3. Maintain confidentiality and be polite at all times.
• 4. Communicate effectively with other members of the team to ensure all appointments are coordinated efficiently.
• 5. Assist with the preparation, cleanliness and tidiness of all equipment. Complete equipment audits monthly.
• 6. To ensure professional interactions with patients in person and on the telephone.
• 7. Accurately enter patient details on all digital systems.
• 8. Supporting and adhering to chaperone policies.
• 9. Support review of patients by performing and reporting on clinical observation of a patients temperature, pulse, respiration rate and blood pressure.
• 10. Obtain measurement of a patients height and weight and perform urinalysis if required.
• 11. Obtain swabs, blood samples, skin scrapings, nail clippings, urine, stool and sputum specimens as requested.
• 12. Give formal verbal and/or written advice to patients and/or their carers within remit.
• 13. Liaise closely with the registered colleagues and ancillary staff to ensure the service operates efficiently.
• 14. Support registered professionals with clinical activities.
• 15. Report any problems, accidents or incidents to the practitioner in charge and adhere to organisational policy and procedures.
• 16. Ensure stock levels and equipment are maintained, and exercise care and economy in the use of supplies and equipment.
• 17. Routine checking of resuscitation and other equipment.
• 18. Ensure maintenance of good relationships within the department and other areas of the organisation.
• 19. To attend in service training as required.
• 20. Support remote monitoring by utilising the dashboard, submitting and reviewing information and calling patients.

Job description

Urgent Community Response / Virtual Ward Healthcare Support Worker

• 1. Working as part of a team visit patients at home
• 2. Assist in delivering a high standard of holistic care to these patients, promoting their equality and dignity at all times.
• 3. Maintain confidentiality and be polite at all times.
• 4. Communicate effectively with other members of the team to ensure all appointments are coordinated efficiently.
• 5. Assist with the preparation, cleanliness and tidiness of all equipment. Complete equipment audits monthly.
• 6. To ensure professional interactions with patients in person and on the telephone.
• 7. Accurately enter patient details on all digital systems.
• 8. Supporting and adhering to chaperone policies.
• 9. Support review of patients by performing and reporting on clinical observation of a patients temperature, pulse, respiration rate and blood pressure.
• 10. Obtain measurement of a patients height and weight and perform urinalysis if required.
• 11. Obtain swabs, blood samples, skin scrapings, nail clippings, urine, stool and sputum specimens as requested.
• 12. Give formal verbal and/or written advice to patients and/or their carers within remit.
• 13. Liaise closely with the registered colleagues and ancillary staff to ensure the service operates efficiently.
• 14. Support registered professionals with clinical activities.
• 15. Report any problems, accidents or incidents to the practitioner in charge and adhere to organisational policy and procedures.
• 16. Ensure stock levels and equipment are maintained, and exercise care and economy in the use of supplies and equipment.
• 17. Routine checking of resuscitation and other equipment.
• 18. Ensure maintenance of good relationships within the department and other areas of the organisation.
• 19. To attend in service training as required.
• 20. Support remote monitoring by utilising the dashboard, submitting and reviewing information and calling patients.

Educational:

• 1. Undertake and complete relevant competency packages.
• 2. Highlight additional training requirements relevant to your role, and identify when mandatory training due for up-dates.
• 3. Participate in own appraisal and review process.
• 4. Keep up to date with current changes in practice sharing the knowledge within the team.

All employees are subject to the requirements of the data protection act and must maintain strict confidentiality in respect of patients and staff records. All employees have a responsibility under the organisations health and safety policy, to be aware of and conform to the policy, ensuring all health and safety rules are adhered to and ensuring that all accidents, incidents, near misses, damages and irregularities are documented and reported to a manager in accordance with policy. This job description is not intended to be an exhaustive list of duties and it may be reviewed and altered in the light of changed service needs and developments after discussion with the post holder.