University Co-Op Student - Customer Experience Analyst - 12 Months - Winter 2027 - Toronto

Hydroone; Toronto; On-site; CAD 49,000 - 75,000; Full time

Job summary

Hydro One is seeking a University Co-Op Student - Customer Experience Analyst for a 12-month term in Toronto. The role focuses on extracting and analyzing DERMS datasets in Excel, researching industry trends, and designing engagement strategies.

You will present insights via PowerPoint and reports, helping cross-functional teams address customer pain points. The successful candidate is enrolled in an undergraduate or master’s program, with strong analytical, communication, and Excel skills, and

Qualifications

• Currently enrolled in a university undergraduate program 3rd year or in a university master’s program in Business, Economics, Earth and Social Sciences, Environmental Studies, Public Policy, Computer Science or Math (preferred). Other university programs will be considered.
• Excellent analytical, interpersonal and communication skills with strong research and problem-solving ability
• Experience in/knowledge of the Electricity Industry (Utilities, Renewables, Conservation, Demand Response, etc.) is preferred
• Familiarity with user-centered design thinking
• Familiarity with Microsoft Excel
• English fluency and comfort with report writing

Responsibilities

• Extract, transform and analyze Distributed Energy Resource Management System datasets in Microsoft Excel
• Research and analyze industry and customer trends to design effective customer engagement strategies
• Analyze and improve customer-facing materials and interaction records to identify and address customer pain points
• Communicate insights in PowerPoint or other formats with clear visualizations to convey complex concepts
• Write reports and prepare presentations for internal briefings and external knowledge sharing
• Facilitate cross-functional collaboration with technical teams and vendors, e.g. preparing meeting materials and actioning next steps

Skills

Analytical skills

Interpersonal skills

Communication skills

Microsoft Excel

User-centered design thinking

Report writing

Education

University undergraduate program (3rd year) or master's in Business, Economics, Earth and Social Sciences, Environmental Studies, Public Policy, Computer Science or Math

Tools

Microsoft Excel

PowerPoint

Job description

University Co-Op Student - Customer Experience Analyst - 12 Months - Winter 2027 - Toronto

Date: Sep 17, 2026

Location: Toronto, ON, CA

Hiring salary range: $2,136.59 - $3,301.53 / bi-weekly

Hydro One is proud to be the largest electricity transmission and distribution provider in Ontario, serving nearly 1.5 million customers. We have a long history in the industry with our roots dating back over 110 years to 1906. Since then, we have worked to grow and evolve to meet the changing needs of our customers and communities across Ontario. Today, we’re focused on providing exceptional customer service and ensuring we are building safe communities where we live, work and play.

It’s an exciting time to join the team at Hydro One!

Job Duties

• Extract, transform and analyze Distributed Energy Resource Management System datasets in Microsoft Excel
• Research and analyze industry and customer trends to design effective customer engagement strategies
• Analyze and improve customer-facing materials and interaction records to identify and address customer pain points
• Communicate insights in PowerPoint or other formats with clear visualizations to convey complex concepts
• Write reports and prepare presentations for internal briefings and external knowledge sharing
• Facilitate cross-functional collaboration with technical teams and vendors, e.g. preparing meeting materials and actioning next steps

Selection Criteria

• Currently enrolled in a university undergraduate program 3rd year or in a university master’s program in Business, Economics, Earth and Social Sciences, Environmental Studies, Public Policy, Computer Science or Math (preferred). Other university programs will be considered.
• Excellent analytical, interpersonal and communication skills with strong research and problem-solving ability
• Experience in/knowledge of the Electricity Industry (Utilities, Renewables, Conservation, Demand Response, etc.) is preferred
• Familiarity with user-centered design thinking
• Familiarity with Microsoft Excel
• English fluency and comfort with report writing

Skills you will develop

• Critical thinking
• Data analysis, research and insights
• Strategic communication and presentation skills
• Project management
• Business process analysis and documentation
• Time management and planning

Hydro One requires that all students applying for student opportunities be enrolled in post-secondary level studies and be returning to full-time studies upon the completion of their work term. Exceptions will be made in cases where students require a work term in order to graduate.

If you are an international student, please ensure you have obtained a proper work permit and a Social Insurance Number (SIN). Speak with your school’s career centre if you have any questions about acquiring this documentation.

We are honoured to be recognized by Forbes in its list of Canada’s Best Employers for 2026.

"Employer of the year 2026"

Deadline

October 12, 2026

In the event you are experiencing difficulties applying to this job please consult our help page here .

We thank all applicants for their interest in a career at Hydro One; however, only those candidates who are selected for an interview will be contacted.

Accommodations

Thank you for considering a career with Hydro One, we welcome applications from all qualified candidates. If you are having difficulty using our online application system and you need an accommodation due to a disability, please email [e-mail] . Hydro One will provide reasonable accommodation for qualified individuals with disabilities in the job application process.

Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.

Compensation

The base salary for this role considers a variety of factors, including candidates' knowledge, skills, experience, education, and any applicable collective agreement requirements for union-represented positions. Hydro One provides an extensive offering of programs to promote a culture of safety, wellbeing, inclusivity, and sustainability to enable our employees to be the best version of themselves. We encourage open dialogue about compensation with our Talent Acquisition Team, who can provide more detailed information specific to this role.

This posting is for an existing vacancy.

AI

Hydro One uses AI tools to assist in the screening and assessing candidates for this role. Our use of AI does not replace human decision-making.

Consent and Privacy Notice

Hydro One uses Knockri Inc. to administer behavioural assessments as part of its recruitment process.

Hydro One and Knockri will collect and use your name, email address, job identifier, recorded audio or video responses, transcripts, and assessment results. If you contact candidate support, information you provide during that interaction may also be collected.

This information will be used to:

• Administer and support your assessment;
• Record, transcribe, and analyze your responses using artificial intelligence;
• Generate assessment scores and insights;
• Transfer assessment results to Hydro One’s recruitment system; and operate, secure, and maintain the assessment platform.
• AI-generated scores and insights will support Hydro One’s recruitment process but will not independently determine the outcome. Authorized Hydro One personnel will evaluate candidates and make final hiring decisions.
• Your information may be accessed by authorized Hydro One and Knockri personnel and approved service providers where necessary to provide recruitment, assessment, technical, integration, or candidate-support services. It will not be used to train or improve general AI models.
• Assessment information is primarily stored in Canada. Your name, email address, job identifier, and assessment results may be temporarily processed in the European Union to transfer information between Knockri and Hydro One’s recruitment system. Information processed outside Canada may be subject to the laws of that jurisdiction.
• Hydro One will retain assessment results according to its records retention schedule. Knockri will retain recordings and transcripts for the term of its agreement with Hydro One, unless Hydro One requests earlier deletion.

By applying to this position, you consent to the collection, use, and disclosure of your personal information as described in this notice.”

Job Segment

Business Process, Computer Science, Data Analyst, Public Policy, Recruiting, Management, Technology, Human Resources, Legal, Data

2009-2022 Hydro One Networks Inc. All rights reserved