Unit Manager, Surety Quebec Operations

Intact Financial Corporation; Quebec; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading financial services company in Quebec is seeking a Unit Manager for Surety to lead a team of Surety Underwriting Assistants. This role involves ensuring operational efficiency, fostering collaboration, and managing team performance. The ideal candidate has at least 5 years of management experience, strong organizational and communication skills, and is bilingual in French and English. A hybrid work model with attractive benefits is offered.

Benefits

Employee Share Purchase Plan

Extensive flex pension and benefits package

Flexible work arrangements

Annual wellness account

Qualifications

• Minimum 5 years of experience in management or supervisory role in the insurance or financial industry.
• Experience with process improvement methodologies and tools.
• Strong ability to lead and develop high-performing teams.

Responsibilities

• Provide leadership and mentorship to the Surety Underwriting Assistants team.
• Lead process assessments and continuous improvement initiatives.
• Manage and oversee key projects and initiatives.

Skills

Team leadership

Process improvement

Bilingual (French and English)

Organizational skills

Communication skills

Problem-solving

Education

University degree in Business Administration, Finance, or related field

Job description

About the Role

We're Looking for a Unit manager, Surety to join our growing team!

The Unit Manager (UM) is responsible for leading and managing a team of Surety Underwriting Assistants to ensure operational efficiency and effectiveness. This role involves overseeing the development and implementation of strategic initiatives, managing team performance, and fostering a collaborative environment to optimize processes and meet business objectives.

Role will be based in the province of Quebec

What You’ll Do Here

Leadership and Team Management

• Provide leadership, processing guidance and oversight to the Surety Underwriting Assistants (UA) team, ensuring alignment with the company's strategic objectives.
• Mentor, coach, and develop team members, fostering professional growth and skill development.
• Manage team performance by conducting performance reviews and career‑developing discussions.
• Act as a primary point of contact for all Surety related inquiries and issues, resolving conflicts, and fostering a positive work environment.

Process and Efficiency Improvement

• Lead the assessment and continuous improvement of operational workflows to enhance efficiency and effectiveness.
• Develop and implement strategic initiatives aimed at optimizing underwriting processes and improving service delivery.
• Collaborate with senior management to develop and enforce guidelines, protocols, and compliance standards across the team.

Strategic Planning and Project Management

• Contribute to strategic planning sessions and collaborate with senior management to set team goals and key performance indicators.
• Manage and oversee key projects, particularly those related to Surety IT initiatives, ensuring timely execution and successful outcomes.
• Analyze performance data and metrics to make informed decisions and recommendations for process improvements.
• Facilitate open communication channels within the team and across departments to ensure cohesive operations.
• Manage key relationships with our critical partners such as Underwriting.
• Serve as a liaison between the Surety team and other departments, such as underwriting, to streamline processes and enhance collaboration.
• Represent the Surety team's interests in meetings with management, brokers, and other stakeholders.

What You Bring to the Table

• University degree or college diploma in Business Administration, Finance, or a related field.
• Minimum 5 years of experience in a management or supervisory role within the insurance or financial industry. Surety experience would be considered an asset.
• Proven ability to lead, motivate, and develop a high‑performing team.
• Strong organizational skills and the ability to manage multiple priorities in a fast‑paced environment.
• Excellent written and verbal communication skills, with proficiency in presenting to and engaging with various audiences.
• Demonstrated problem‑solving abilities, attention to detail and autonomous decision making.
• Experience with process improvement methodologies and tools.
• Bilingual (French and English) is a requirement.
• Proficiency in using various technology platforms and tools relevant to the Surety business.
• No Canadian work experience required; however, must be eligible to work in Canada.

What We Offer

Our hybrid work model provides the balance between working from home and enjoying meaningful in‑person interactions. Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success: an industry‑leading Employee Share Purchase Plan; we match 50% of net shares purchased.
• An extensive flex pension and benefits package, with access to virtual healthcare.
• Flexible work arrangements.
• Possibility to purchase up to 5 extra days off per year.
• An annual wellness account that promotes an active and healthy lifestyle.
• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues.
• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs.
• Inclusive employee‑led networks to educate, inspire, amplify voices, build relationships, and provide development opportunities.
• Inspiring leaders and colleagues who will lift you up and help you grow.
• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.