Unit Manager, Legal Claims Support (12-Month Secondment)

Intact Financial Corporation; Edmonton; Hybrid; CAD 87,000 - 107,000; Full time

Job summary

Intact Financial Corporation is seeking a Unit Manager, Legal Claims Support (12-Month Secondment) to lead a team of Law Clerks, Legal Assistants and Administrative Support staff. You will establish performance objectives, track progress, and drive engagement to ensure high productivity and quality outcomes.

You will recruit, mentor and coach your team, provide ongoing feedback, and partner with HR on onboarding and talent development.

Qualifications

• University degree or college diploma in legal, paralegal or management, or equivalent education.
• 5–8 years of experience in a litigation environment or equivalent relevant experience.
• Minimum of two years of management experience or equivalent relevant experience.
• Proven and effective communication/interpersonal skills to develop and foster favourable relationships.
• Proficient in Microsoft Office Suite programs, I-Manager, and other e-discovery tools.
• Proven project management skills; planned, led and successfully executed projects.
• Experience implementing and driving change by encouraging innovative thinking and changes in an operation.
• Experience leading a large team including establishing and measuring performance, providing open and honest feedback and maintaining employee engagement.

Responsibilities

• Oversee the day-to-day responsibilities of the Law Clerks, Legal Assistants and Administrative Support members.
• Establish and communicate clear performance objectives for your team and continually measuring the progress on the attainment of these objectives.
• Ensure a high level of employee engagement by continually monitoring overall engagement and creating and executing engagement action plans.
• Assessing the strengths and areas of opportunity for your team and putting forth recommendations for improvement.
• Providing regular and ongoing feedback, mentoring and coaching to your team.
• Identifying key talent and providing ongoing developmental opportunities for the optimization and engagement of our key talent.
• Leading the recruitment process including but not limited to the interview and selection process and the onboarding of new employees.
• Facilitate regular team meetings, one-on-ones and huddles to ensure the two-way flow of information.
• Assist your team to understand and apply policies, procedures and theories.
• Driving change while maintaining effective communication to ensure your team is informed of new initiatives, processes and/or workflows.
• Plan and implement office systems, as well as organize office operations and procedures.
• Partner with HR to lead the recruitment process including but not limited to the interviewing and selection process and the onboarding of new employees.
• Participate on project-based tasks as assigned by Director and/or VP Legal Claims.
• Compile and analyze statistics and reports while monitoring and predicting legal trends.

Skills

Litigation experience

Management experience

Communication skills

Project management

Change leadership

Team leadership

Microsoft Office

e-discovery tools

I-Manager

Education

University degree

Paralegal/Management diploma

Tools

I-Manager

e-discovery tools

Microsoft Office

Job description

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented below is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

Salary range (but not limited to):

87,200 - 106,600

About the role

We’re looking for a Unit Manager, Legal Claims Support (12-Month Secondment), to join our growing team!

What you’ll do here:

• Oversee the day-to-day responsibilities of the Law Clerks, Legal Assistants and Administrative Support members.

• Establish and communicate clear performance objectives for your team and continually measuring the progress on the attainment of these objectives.

• Ensure a high level of employee engagement by continually monitoring overall engagement and creating and executing engagement action plans.

• Assessing the strengths and areas of opportunity for your team and putting forth recommendations for improvement.

• Providing regular and ongoing feedback, mentoring and coaching to your team.

• Identifying key talent and providing ongoing developmental opportunities for the optimization and engagement of our key talent.

• Leading the recruitment process including but not limited to the interview and selection process and the onboarding of new employees.

• Facilitate regular team meetings, one-on-ones and huddles to ensure the two-way flow of information.

• Assist your team to understand and apply policies, procedures and theories.

• Driving change while maintaining effective communication to ensure your team is informed of new initiatives, processes and/or workflows.

• Plan and implement office systems, as well as organize office operations and procedures.

• Partner with HR to lead the recruitment process including but not limited to the interviewing and selection process and the onboarding of new employees.

• Participate on project-based tasks as assigned by Director and/or VP Legal Claims.

• Compile and analyze statistics and reports while monitoring and predicting legal trends.

What you bring to the table:

• University Degree or College Diploma in relevant discipline (legal, paralegal or management) or equivalent education combined with relevant work experience is required.

• Minimum of five to eight years of experience in a litigation environment or equivalent relevant experience.

• Minimum of two years of management experience or equivalent relevant experience.

• Proven and effective communication/interpersonal skills to develop and foster favourable relationships.

• Proficient in Microsoft Office Suite programs, I-Manager, and other e-discovery tools.

• Proven project management skills; planned, led and successfully executed projects.

• Experience implementing and driving change by encouraging innovative thinking and changes in an operation.

• Experience leading a large team including establishing and measuring performance, providing open and honest feedback and maintaining employee engagement.

#LI-Hybrid

#myReferrals3000 / #mesRéférences3000

Ce poste jouera un rôle essentiel au sein de notre équipe. | This position will fill an essential role in our team.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.