Unit Claims Manager, Accident Benefits

Intact Financial Corporation; Edmonton; Hybrid; CAD 102,000 - 124,000; Full time

Benefits offered by this job

Hybrid work model

5 extra days off per year

Wellbeing programs and telemedicine

Employee Share Purchase Plan (ESPP)

Job summary

Intact Financial Corporation in Canada is seeking an Accident Benefits Unit Claims Manager to lead a growing team in Edmonton or Calgary. This full-time role emphasizes performance, collaboration and delivering excellent claims outcomes within a values-driven environment.

You will coach and mentor staff, manage operations to meet business goals, and drive strategic initiatives while upholding policy and quality standards.

Qualifications

• Two years in corporate management or four years in the insurance industry.
• Leadership skills including motivating, coaching and engaging staff.
• Strong communication and interpersonal skills across all levels.

Responsibilities

• Drive results by setting and managing performance expectations through effective coaching and mentoring.
• Provide leadership and manage operations to meet key business goals while communicating the company’s vision and values.
• Develop strategic initiatives aligning with company strategies, focusing on process improvements and technological advancements.
• Conduct quality assurance through audits on staff files and calls, providing feedback and training where necessary.
• Facilitate team communication and keep the team informed of changes and new directions.
• Contribute to performance metrics by measuring team performance, ensuring high-quality claims handling and productivity.
• Ensure policy compliance by adhering to corporate policies and procedures.

Skills

Corporate management

Insurance industry

Leadership

Communication

Empathy integrity

Customer focus

Continuous learning

Job description

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Pay at Intact is about much more than just salary.

• Flexible work arrangements and a hybrid work model

• Possibility to purchase up to 5 extra days off per year

• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more

• Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)

Salary range (but not limited to):

101,800 - 124,400

Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance):

12%

As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long‑term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35‑hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

Join Our Team as a Accident Benefits Unit Claims Manager in the West!

This full‑time permanent opportunity is based in Edmonton or Calgary.

Are you ready to lead and inspire in a dynamic environment? We’re seeking an Accident Benefits Unit Claims Manager to join our growing team. Become part of an organization that values collaboration, integrity, and excellence!

Our organization thrives on the benefits of in‑person collaboration and engagement. For internal hires, we expect four days a week in the office for the first three months; for external hires, it's four days a week for the first six months. After this period, the in‑office commitment transitions to three days a week. This approach supports strong team dynamics, ensures a smooth onboarding experience, and balances flexibility over time.

In this role, you will:

• Drive results by setting and managing performance expectations through effective coaching and mentoring, driving your team to achieve outstanding results.
• Provide leadership and manage operations to meet key business goals while communicating the company’s vision and values effectively.
• Develop strategic initiatives that align with company strategies, focusing on process improvements and technological advancements.
• Conduct quality assurance through audits on staff files and calls, providing feedback and training where necessary, and implementing controls based on audit findings to ensure compliance.
• Facilitate team communication by keeping your team informed of changes and new directions, sharing responsibility for overall productivity and engagement.
• Contribute to performance metrics by measuring team performance, ensuring high‑quality claims handling, compliance with standards, and maintaining productivity.
• Ensure policy compliance by adhering to corporate policies, claims standards, and procedures.

You bring to the table:

• Experience with at least 2 years in corporate management or 4 years in the insurance industry.
• Leadership skills that include motivating, coaching, and engaging your staff.
• Communication prowess with superior interpersonal skills across all levels of the organization.
• An ability to build a fostering environment that encourages openness and honesty.
• Empathy and integrity with a genuine care for people and a commitment to acting with integrity.
• A customer‑focused mindset that is driven by a desire to understand and exceed customer expectations.
• A relentless pursuit of excellence in everything you do.
• A dedication to self‑development with a commitment to ongoing learning and growth.
• The curiosity and focus to concentrate on what matters, asking "why" to gain deeper insights.

Il s'agit d'un nouveau rôle au sein de notre équipe en pleine croissance | This role is a new member of our growing team.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity‑deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration‑related matters including but not limited to employer‑specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.