Union Technical Services Representative - Metro Toronto Convention Centre - Full-time & Part-time

Encore; Toronto; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading audio visual services provider in Toronto is seeking a Technical Services Representative to set up, operate, and dismantle audio visual equipment for various events. Candidates should have at least 2 years of related experience, excellent customer service skills, and the ability to work under pressure. This role requires strong technical knowledge and a valid driver’s license. Join us for a dynamic work environment in the event industry.

Qualifications

• Minimum of 2 years experience in a similar position.
• 2-3+ years of customer service or hospitality experience preferred.
• 2-3+ years of audio visual experience required.

Responsibilities

• Setting up and dismantling audio visual equipment.
• Servicing trade shows and hotel conventions.
• Verifying equipment for events.

Skills

Customer service experience

Audio visual setup knowledge

Strong interpersonal skills

Problem resolution skills

Education

High School diploma

Post-secondary diploma in relevant domain

Tools

Portable Sound Systems

Wireless Microphones

LCD Projectors

Video Lighting Equipment

Job description

Position Overview

The Technical Services Representative plays a key-role in the operations as he/she sets up, operates, and dismantles audio visual equipment.

Key Job Responsibilities

• Setting up, operating, and dismantling audio visual equipment at events as assigned.
• Servicing trade shows, hotel conventions, and staging events.
• Verifying completed purchase orders and that all required equipment were prepared.
• Loading and unloading trucks; requires lifting heavy equipment.
• Climbing stairs and ladders.
• Performing various control testings and troubleshooting equipment before the assigned event.
• Sitting for lengthy periods to operate equipment in meeting rooms.
• Walking during trade shows.
• Driving defensively – cube vans and panel vans.
• Driving long distances (or as a passenger).
• Handling equipment with care.
• Completing reports on events as per company procedure.
• Representing the Company in a professional manner.
• Acting as Lead TSR, which consists of coordinating a team of TSR and freelancers and acting as the on-site resource for the client and operations department.
• Performing other duties as assigned.

Job Qualifications

• High School diploma combined with a minimum of 2 years experience in a similar position or a post-secondary diploma in a relevant domain.
• 2-3+ years of customer service or hospitality experience is preferred.
• 2-3+ years of audio visual experience is required.
• Set up knowledge of the following equipment is required:
  • Portable Sound Systems (speakers, mixers, and equalizers).
  • Wireless Microphones.
  • Audio Cassette and CD Players.
  • LCD Data Projectors and Monitors.
  • Computer Interfaces and Switchers.
  • Betacam and VHS Players.
  • Large Projection Screens and Scaffold towers.
  • Industrial Video Cameras.
  • Video Lighting Equipment.
  • Simultaneous Translation Equipment.
  • Fastfold Screens.
  • Cameras.
  • Risers/Staging.
• Strong Client Service and interpersonal skills.
• Professional Appearance and behavior.
• Able to work under pressure with tight deadlines.
• Analytical and problem resolution skills.
• Organizational Skills.
• Valid driver’s license.

Work Environment

Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by ENCORE based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.