Uniformed Asset Protection Personnel (Customer service)

Loblaw Companies Limited; Canada; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading Canadian retail company is seeking Uniformed Asset Protection Personnel (UAPP) to provide exceptional customer service and support, ensuring a safe shopping environment. Responsibilities include responding to alarms, assessing safety hazards, and escalating emergencies. Candidates should have retail experience, strong customer service skills, and the ability to remain calm in high-pressure situations. This role offers a competitive pay rate of $17.85 per hour and additional benefits.

Benefits

10% Colleague Discount

Company matched Pension Plan

Health Benefits

Employee Stock Purchase Program

Qualifications

• Experience within a retail environment preferred.
• First Aid and CPR certified is an asset.

Responsibilities

• Provide exceptional customer service & support.
• Respond to Gatekeeper alarms and receipt check.
• Assess safety hazards and ensure customer safety.
• Escalate emergencies in a timely manner.
• Submit daily, weekly, and monthly reports.

Skills

Customer service skills

Ability to foster partnerships

Calm in high tension situations

Ability to lift up to 50 lbs

Job description

Overview

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well®. At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong.

Loblaw Companies Limited is looking for an Uniformed Asset Protection Personnel (UAPP). Are you passionate about providing an exceptional shopping experience for customers and delighting them every step of the way? If so, enjoy an exciting role with one of Canada’s largest employers and help make our stores a great place for customers to shop! Uniformed Asset Protection Personnel welcome customers as they enter the store and provide friendly service and respond to Asset Protection initiatives. UAPP will collaborate with the other employees of the store and may need to perform other assigned duties as required.

Roles and Responsibilities

• Provide exceptional customer service & support to all internal and external customers.
• Respond to Gatekeeper alarms and receipt check as required.
• Assess safety hazards (i.e., spills, wet floors etc.) and take proper procedures to ensure customer safety.
• Escalate any crisis or emergency situations in a timely manner.
• Maintain and submit daily, weekly, and monthly status reports.
• All other duties as required.

Job Qualifications

• Experience within a retail environment preferred.
• Ability to foster partnerships with store teams.
• Exceptional customer service skills with a talent for building relationships.
• Professional, friendly, and approachable demeanor.
• Ability to remain calm in high tension situations.
• Ability to walk or stand in the same position for long periods.
• Ability to lift up to 50 lbs.
• First Aid and CPR certified is an asset.

Support & Benefits

Accommodation is available upon request for applicants and colleagues with disabilities. Support for you at Loblaw goes far beyond a pay cheque. We will support your ongoing career development with in-house training programs and tuition assistance. We offer a competitive pay rate, a 10% Colleague Discount program, as well as a company matched Pension Plan, Health Benefits and Employee Stock Purchase Program.

Diversity, Inclusion & Accessibility

We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Additional Information

Please Note: Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.

Hiring Range / Échelle salariale à l’embauche : $17.85 / 17,85$ (per hour / de l’heure). A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste.

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