Uniformed Asset Protection Personnel

myview; St. Thomas; Presencial; CAD 20.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Colleague discount

Pension plan

Health benefits

Employee stock purchase program

Descripción de la vacante

Loblaw Companies Limited is seeking a Customer Experience Ambassador at RCSS 1063 Talbot St, St Thomas, ON. You will greet customers, offer assistance, and contribute to a positive shopping environment.

You will collaborate with store colleagues, support safety, and participate in ongoing training programs. The role emphasizes delivering exceptional service, handling inquiries, and maintaining records to support overall store operations.

Formación

• Retail or customer-facing experience preferred.
• Strong collaboration and relationship-building with store teams.
• Excellent customer service and rapport-building skills.
• Professional, friendly demeanor with customers.
• Ability to stay calm and assist during urgent situations.
• Physical ability to stand or walk for extended periods.

Responsabilidades

• Provide exceptional customer service and support at store entrances and throughout the shopping experience.
• Assist customers with inquiries and guide them through the store flow.
• Identify and address potential safety hazards to ensure a safe environment.
• Respond calmly to urgent situations and escalate when needed.
• Maintain accurate records and complete daily, weekly, and monthly reports.
• Perform other duties to support store operations and customer satisfaction.

Conocimientos

Customer service

Collaboration

Relationship building

Professional demeanor

Crisis calmness

Stamina (standing/walking)

Descripción del empleo

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued - as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well®.

At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong.

About the Role

RCSS 1063 Talbot St #50, St Thomas, ON N5P 1G4 is seeking a Customer Support representative reporting to the Asset Protection team. Are you passionate about creating a welcoming atmosphere, providing exceptional service, and delighting customers every step of the way? If so, enjoy an exciting role with one of Canada's largest employers and help make our stores a great place for customers to shop!

Our Customer Experience Ambassadors are the friendly faces who greet customers as they enter, offer assistance, and contribute to a positive and safe shopping environment. You'll collaborate closely with other store colleagues to ensure a smooth and enjoyable experience for everyone. Support for you at Loblaw goes far beyond a pay cheque. We will support your ongoing career development with in-house training programs and tuition assistance. We offer a competitive pay rate, a 10% Colleague Discount program, as well as a company matched Pension Plan, Health Benefits and Employee Stock Purchase Program.

Responsibilities

• Provide exceptional customer service and support, acting as a welcoming first point of contact for all customers and colleagues.
• Assist customers with inquiries and provide guidance, including supporting a seamless customer flow at store entrances and exits.
• Proactively identify and address potential safety hazards (e.g., spills, wet floors) to ensure a secure and comfortable environment for everyone.
• Respond calmly and effectively to any urgent situations, escalating as needed to ensure customer and colleague well-being.
• Maintain accurate records and complete required daily, weekly, and monthly reports.
• Perform other duties as assigned to support overall store operations and customer satisfaction.

Qualifications

• Previous experience in a retail or customer-facing role is preferred.
• Strong ability to collaborate and build positive relationships with store teams and customers.
• Exceptional customer service skills, with a natural talent for making connections and building rapport.
• A professional, friendly, and approachable demeanour that puts customers at ease.
• Proven ability to maintain composure and provide assistance during challenging or urgent situations.
• Physical ability to stand or walk for extended periods.

Benefits & Pay

Competitive pay rate, $17.95 / 17,95$ (per hour / de l'heure). 10% Colleague Discount program, a company matched Pension Plan, Health Benefits, Employee Stock Purchase Program. In-house training programs and tuition assistance.

Additional Information

Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars - Environment, Sourcing and Community - and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values - Care, Ownership, Respect and Excellence - guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits - these are some of the many reasons why we are one of Canada's Top Employers, Canada's Best Diversity Employers, Canada's Greenest Employers & Canada’s Top Employers for Young People.

Diversity & Inclusion

We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Eligibility & Background Check

Candidates who are 18 years or older are required to complete a criminal background check.