Undergraduate Student Support - Bachelor of Design Programs

The University of British Columbia; Vancouver; On-site; CAD 53,000 - 57,000; Full time

Job summary

The University of British Columbia invites applications for an Undergraduate Student Support role within the SALA (School of Architecture & Landscape Architecture) program. The position provides complex information and guidance to prospective and current SALA students, supporting undergraduate design education and related student services.

Responsibilities include advising on degree requirements, admissions processing, event planning, and reception duties.

Qualifications

• High School graduation is required, plus a one-year post-secondary diploma and four years of related experience.
• Demonstrates equity, diversity, and inclusion in interactions with students and staff.
• Ability to manage multiple tasks, provide accurate information, and maintain records.

Responsibilities

• Advise undergraduate SALA students and applicants on degree requirements and schedules.
• Assist with admissions processing, recruitment events, and information sessions.
• Provide front-line reception, course materials, and support for academic events.

Skills

Interpersonal skills

Customer service

Organisational skills

Education

High School graduation

Post-secondary diploma (1 year)

Tools

Word processing

Spreadsheet

Database

Desktop publishing

Job description

Staff - Union Job Category CUPE 2950 Job Profile CUPE 2950 Salaried - Undergrad Student Supp 3 (Gr8) Job Title Undergraduate Student Support - Bachelor of Design Programs Department Student Services | School of Architecture & Landscape Architecture | Faculty of Applied Science

Compensation Range $4,739.00 - $5,102.00 CAD Monthly. Posting End Date September 1, 2026. Note: Applications will be accepted until 11:59 PM on the Posting End Date. Job End Date April 23, 2027. This is a leave replacement for a fixed term duration.

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

Job Summary

The School of Architecture & Landscape Architecture (SALA) is a design school offering undergraduate, professional graduate, and post-professional graduate programs. The School includes a community of approximately 350 students, 60 full-time and adjunct faculty members and 13 administrative staff members. SALA is a close-knit community of scholars, designers, and makers brought together by a deep commitment to quality of life, place and environment through design, and to principles of equity, collaboration and community.

This student support position advises and provides complex information to both prospective and current students in support of SALA’s undergraduate design program.

Duties of the position range from routine to complex and include student advising, recruitment, admissions, event planning and reception duties. Occasionally the position will be required to work flexible hours during events.

Organizational Status

Works independently, with full initiative and considerable autonomy, seeking guidance, when necessary, from the Undergraduate Student Services Coordinator. Receives general direction from the Undergraduate Student Services Coordinator and reports directly to the Manager, Student Services and Recruitment.

Student Services and Advising

Provides front-line assistance to undergraduate students; responds to inquiries in general inboxes. Provides reception for the SALA MCML office, including course material and A/V sign out, ad hoc room booking, office equipment support, petty cash management and mail processing.

Advises current undergraduate students on complex queries concerning degree and promotion/advancement requirements. Interprets and advises undergraduate students on official Calendar policy, procedures and regulations. Functions as the first point of appeal for students who are not able to register. Provides direction and advice to students regarding course availability, schedules and eligibility. Determines students’ eligibility for course registration and notifies students of the reason(s) for refusal. Maintains and updates student files and records. Prepares student services related forms and monitors their progression through to completion. Processes course waivers and transfer credits. Performs sessional evaluations. Reviews and evaluates student records for graduation. Analyses enrolment data and creates reports. Assists the Student Services and Recruitment Manager with academic events including orientations, studio and graduate project reviews and graduation. Assists with student recruiting events such as job fairs and information sessions.

Performs other related duties as required.

Admissions Processing

Interprets complex inquiries to provide information and guidance to current and prospective students regarding routine and non‑routine admission requirements, college transfers, appeal procedures, registration, course changes and other related academic policies and procedures.

Manages the BDES supplemental application including oversight of VidCruiter. Provides training to faculty on the use of VidCruiter. Acts as main point of contact between SALA and UBC Undergraduate Admissions.

Explains unfavorable decisions and university policies to applicants who have been refused admission.

Performs other related duties as required.

Summer Program Support

Assists the Student Services Manager with summer programming including Vancouver Summer Program (VSP) and SALA Design Discovery. This includes:

• Email correspondence with prospective and registered students
• Collects fees and payments and processes refunds where appropriate
• Coordinating schedules and activities
• Assisting with program events
• Assembling course materials
• Compiling and distributing student marks and completion certificates

Consequence of Error/Judgement

All information must be accurate and provided in a respectful, timely and supportive way. Failure to provide service that meets these standards may impact negatively on access to services, jeopardise student’s wellbeing, and result in increased risk to the University. Errors or incorrect decisions could result in direct costs, lost opportunities, delays for students and staff as well as damage to SALA’s and to the University’s reputation.

Supervision

Received: Works independently under the general direction of the Undergraduate Student Services Coordinator and reports to the Manager, Student Services and Recruitment.

Given: This position is not responsible for supervision of any staff.

Minimum Qualifications

High School graduation, plus one year post secondary diploma, plus four years of related experience, or an equivalent combination of education and experience.

• Willingness to respect diverse perspectives, including perspectives in conflict with one’s own
• Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion

Preferred Qualifications

Ability to:

• Work effectively independently, in a team environment and handle frequent interruptions
• Exercise tact and discretion when discussing problems and eliciting sensitive or confidential nature
• Prioritise, multi-task and work effectively under pressure to meet deadlines
• Maintain accuracy and attention to detail
• Demonstrated ability to effectively use word processing, spreadsheet, database and desktop publishing applications at a high level e.g., Outlook, MS Word, MS Excel, Adobe Acrobat, Access, PowerPoint, SharePoint, Workspace
• Exercise judgment and initiative in problem resolution within a team environment
• Create reports and provide data
• Communicate clearly and effectively verbally and in writing
• Problem solve
• Adapt to new and changing systems

• Excellent interpersonal, customer service and organisational skills required to provide supportive and helpful demeanor to students, applicants and visiting students, faculty, department staff, other UBC and external professional contacts. Uses initiative, to identify potential or actual problems, investigate causes and resolve problems. Knowledge of UBC SISC and undergraduate student policies and procedures an asset. Strong organisational and time management skills required.

About the University

The University of British Columbia is a global centre for research and teaching, consistently ranked among the top 20 public universities globally. A large part of what makes us unique is the community of engaged students, faculty, and staff who are collectively committed to shaping a better world. Recognized as a leading employer in British Columbia and Canada, UBC supports inspired students, faculty and staff on their journey of discovery, and challenges them to realise their greatest potential. New ideas, changing infrastructure, innovative technology, and fresh approaches are opening up possibilities for the future of research, teaching, and work. Are you ready to embrace the future together?

Equity and diversity are essential to academic excellence. An open and diverse community fosters the inclusion of voices that have been underrepresented or discouraged. We encourage applications from members of groups that have been marginalized on any grounds enumerated under the B.C. Human Rights Code, including sex, sexual orientation, gender identity or expression, racialisation, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, and/or Indigenous person.

If you have any accommodation or accessibility needs during the job application process, please contact the Centre for Workplace Accessibility at [e-mail].