Undercover Retail Loss Prevention Agent - Toronto & GTA

Securiguard Services; Toronto; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading security service provider in Ontario is seeking a Loss Prevention Investigator to minimize losses for a retail partner. Responsibilities include conducting undercover surveillance, deterring theft, and preparing detailed incident reports. Candidates should have a valid Ontario Security Guard License, strong communication skills, and a background in criminal justice preferred. The role emphasizes professionalism and teamwork with mall security and law enforcement.

Qualifications

• Valid Ontario Security Guard License is required.
• First Aid & CPR certification must be valid.
• Background in Police foundations or Criminal Justice Studies preferred.
• Undercover surveillance experience preferred.
• Ability to prepare detailed incident reports.

Responsibilities

• Conduct undercover surveillance to prevent theft and fraud.
• Interact with customers and employees to deter shoplifting.
• Complete detailed incident reports.
• Collaborate with mall security and law enforcement as needed.

Skills

Strong written and verbal communication skills

Strong observational skills and situational awareness

Conflict resolution and de-escalation skills

Ability to conduct arrests in appropriate situations

Punctuality

Education

Valid Ontario Security Guard License

Valid First Aid & CPR

Police foundations or Criminal Justice Studies background

Job description

Securiguard is a different kind of company. Good work is recognized and rewarded!

Securiguard is a different kind of company. Good work is recognized and rewarded! We never hold anyone back from promotions and opportunities.

Securiguard is seeking passionate and experienced individuals to join our Loss Prevention (plain clothes) team. Join us in this elite role where your vigilance and dedication contribute to the overall shrink reduction success of our retail partner.

Day to Day

As a Loss Prevention Investigator at Securiguard, your role involves safeguarding the assets and minimizing losses for our retail client. You will conduct undercover surveillance, employing your keen observational skills to identify and prevent theft, fraud, or other security infractions. You will interact with customers and employees to deter shoplifting incidents while maintaining a high level of professionalism. Your role includes investigating suspicious activities and collaborating with mall security and law enforcement when necessary and you will complete detailed incident reports. We are seeking candidates who strive for excellence and are committed to ensuring a safe and secure environment for both staff and customers.

What you bring:

• Valid Ontario Security Guard License
• Valid First Aid & CPR
• Police foundations, Criminal Justice Studies (etc) backgrounds preferred
• Undercover experience preferred
• Strong written and verbal communication skills.
• Strong observational skills and situational awareness
• Demonstrated ability to prepare detailed incident reports
• Knowledge of Trespass to Property Act (TPA), Canada Criminal Code and 494(c)
• Conflict resolution and de-escalation skills
• Ability to conduct arrests in appropriate and sanctioned situations.
• Military/Police background/Law Enforcement background is an asset
• Punctuality

Training:

Use of Force and Crisis Management training will be provided, including mandatory annual re-certification. The training is provided to new employees for this role along with Securiguard University Orientations courses for skill development.

Who we are:

Securiguard Services Limited, a leading security and safety solution provider in Canada for fifty years, deploys personnel across various industries, including Corporate, Retail, Property Management, Industrial, Aviation, Marine, Government, Educational, and Industrial/Resource Projects. With a team of 4000+ professionals, Securiguard offers a comprehensive selection of safety and security services across Canada by air, land, or sea. We are an equal opportunity employer, committed to a diverse and inclusive work environment fostering respect, inclusiveness, and career growth.

Securiguard Services Ltd. ("Securiguard") is committed to ensuring equal access to and participation in employment for persons with disabilities. Securiguard welcomes and encourages applications from persons with disabilities. Upon request, Securiguard will provide accommodation to a job applicant with a disability during all aspects of its recruitment process. If you require accommodation during this process please email: [e-mail]

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